Forum Discussion

Re: launcher

@Latitude87

Have you had a look in the c:\windows\syswow64 folder for a file called libcef.dll ?

If you press the windows key and type reliability and open the reliability history , how recent are the crash reports listed in the dxdiag ?

Crashes appearing for the below , may not be related but why the crashes are there is unknown at this point

starcraft2

ghostrecon

elderscrolls

avira

9 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago

    Hey, thanks for the reply

    The other crashes were unrelated and have not been an issue since but I dont have the libcef.dll

  • proxos666's avatar
    proxos666
    Hero+
    8 years ago

    @Latitude87

    Take the system to a clean boot per this link and see if the launcher appears, the bitraider service will need to be running to patch but the launcher should appear ok.

  • Anonymous's avatar
    Anonymous
    8 years ago
    Thank you very much. I'll do that and let you know if I need further help.
  • Anonymous's avatar
    Anonymous
    8 years ago

    I did that and unfortunately it still does not launch, nothing happens unless I try to relaunch the launcher again where it says only one may run at a time

  • proxos666's avatar
    proxos666
    Hero+
    8 years ago

    @Latitude87

    On a rare occasion , reinstalling the video driver is worthwhile.

    The only other easy thing I can think of to check is to create a new windows administrator account user profile and log into that windows account, to test to see if the launcher appears, that user account can be deleted after testing.

    The launcher is like a web browser in that it uses the chromium framework, which is why antivirus network settings and even sometimes browser extensions can cause issues.

    But if nothing is blocking the launcher , then I would be looking at the C++ installs , in add/remove programs see if you can select modify then run a repair.

    The only remaining step to see 100% if it is something in the normal boot , is to actually boot into safe mode with networking and see if the launcher appears, just to confirm 100% the OS side is good. The only way the launcher will patch in safe mode with networking though is to switch to non streaming per this guide link.

  • Anonymous's avatar
    Anonymous
    8 years ago

    Okie dokie, 

    So the second windows account did not work so I reinstalled all my C++ Redistributable from 05 to 17 and the latest .Net Framework, so then I followed your instructions and edited the launcher.settings and ran the launcher in Safe mode, this worked and has now completed a full install of the game, I then reset back to normal windows and it still will not launch the launcher. As far as symptoms go nothing has changed.

    I have also tried launching with both my Anti Virus and Firewall turned off with no success.

    Anymore Ideas on what might help?

    I am about to reinstall my video drivers to see if that might help.

    Thanks in advance.,

  • EA_Kipling's avatar
    EA_Kipling
    Icon for EA QV Team rankEA QV Team
    8 years ago

    @Latitude87

    So the Launcher finally showed up and installed everything in Safe Mode, that's something at least!

    Now it's just a matter of figuring out what's happening between Safe Mode and Clean Boot that's preventing the launcher from showing up.

    One thing I'll mention is that sometimes a proxy or VPN set up will prevent the launcher from starting properly. Go to Internet Options via the Control Panel, and from there go to the Connections tab and see if anything is listed in the "Dial-up and Virtual Private Network settings" box. This box is usually empty. Next, click on the LAN Settings button, and in the LAN Settings window, the only option that should usually be checked is "Automatically detect settings", with the other two checkboxes unchecked. Let us know if your set up differs from this.

  • Anonymous's avatar
    Anonymous
    8 years ago
    Under the dialup and vpn it's completely clear and the LAN settings are as described. I have tried with automatic bith checked and unchecked with no success.
  • proxos666's avatar
    proxos666
    Hero+
    8 years ago

    @Latitude87

    Just to confirm in that LAN section "use configuration script" is unticked ?

    In the main game folder can you delete any "Patch" folder if they exist.

    Can try resetting TCPIP and the Winsock for now too

    So open a command prompt as administrator

    1.To open a command prompt, click Start and then type CMD in the Search programs and files.
    2.Right-click Command Prompt icon in Programs and choose Run as administrator.
    3.When the User Account Control box pop up, click Yes.
    4.At the command prompt, copy and paste (or type) the following command and then press ENTER:
    netsh winsock reset catalog 
    5. At the command prompt, copy and paste (or type) the following command and then press ENTER: 
    netsh int ip reset 

    If they dont help try the below command as well 

    Netsh winhttp import proxy source=ie

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