EA StaffHi everyone,
Welcome to Answers HQ!
Have you checked for the items in game? This should be unlocked when you install the game. Please, try to find the animal hats in Create a Sim and the Flaming tiki bar in build mode.
Can you see them?
-Mai
EA StaffHi @KINGRA720,
The extras included with the Deluxe Party edition should be available as soon as you install and play the game for the first time, so if you are playing the game and you have the Deluxe Party Edition, you should see them in-game already.
-Mai
EA StaffThanks, @KINGRA720. Could you let me know which content you looked for in the game, and where you looked for it? Did you check all the extra items or you looked for a specific one? It would be useful to know if all of them are missing for you or not.
-Mai
I pre-ordered TS4 on PS4 to get the Perfect Patio Stuff pack but the contents aren't appearing in my game. It shows installed on my main menu and when I try to download it from the PSN store again it says it's already installed, yet the CAS and build/buy items are nowhere to be found ☹️ I bought it digital through the PSN store. It's frustrating to have pre-ordered but not get the pre-order bonus! I bought the bundle with the other packs and they installed and appeared in game perfectly fine, so what's up with the Patio one
Yeah for sure. Hopefully EA or whoever is in charge of the console patches and fixes gets a clue because I've seen the issue across both consoles and for both versions of the game (deluxe and regular). It just seems like really bad execution to offer a pre-order bonus and then you don't even get what you ordered. Hopefully they fix the fact it lags pretty hard going between Live and Build mode as well. I'm really happy with the game otherwise though
EA StaffHi everyone,
If you are still missing content, would you mind answering some questions so we can look into this?:
Thanks!
-Mai
EA StaffHi @Bassbone85,
Does it say you have Perfect Patio installed?
As you have a disc version of the game, have you redeemed the Deluxe edition code, and downloaded the content from the PlayStation Store? Remember you need to be using the profile with which you redeemed the code, then go to the Live feed of the game, and check for the contents in the PlayStation Store section.
Thanks!
-Mai
On PlayStation 4, the code you got in the box should have given you the Awesome Animal Hats etc without a download. Only Perfect Patio should have been a download for PS4.
On Xbox One, the code should have given you access to download the three Deluxe Party Edition items. If they didn't download automatically you should be able to go to the Microsoft Store on your console and search for the items and select INSTALL.
If you were missing the code in the box, you should contact the retailer you bought the game from to obtain a replacement.
EA StaffHi @drmmrchc24 @AngehBGL @Hellraisersgirl @GamingMom219,
Thanks for answering those questions, sorry for the delay on coming back to you. Please, contact one of our advisers through EA Help so they can help you with the content you are missing.
You will find a detailed explanation on how to contact them if you need it here.
If you have any question, don't hesitate to ask 🙂
-Mai
Please have a look at the below conversation i just had with
General Info | |
| Chat start time | December 9, 2017 5:42:13 AM EST |
| Chat end time | December 9, 2017 7:08:15 AM EST |
| Duration (actual chatting time) | 01:26:02 |
| Operator | Nitin |
Chat Transcript |
| info: Your approximate wait time is 0 minute. info: Thank you for contacting us. Nitin will help you soon. Nitin: Thanks for contacting EA Help, my name is Nitin. How may I assist you today? you: hi there you: can you please have a look on my cases and on my previous conversation with one of your coleagues you: I just had a minute ago you: #36529294 you: case number Nitin: Thank you for sharing your concern. I will help you out to resolve the issue with all best available options. Before proceeding further, can you please share your name in order to address you? you: my name is bogdan maftei Nitin: Hey, very nice to meet you, I am all here to help you with any issue related to the game, how you doing today? you: bad you: are you even a real person or I am talking with a bot ? Nitin: I am a real person. you: okay, so please have a look at my previous message where I shared you the case file you: i was supposed to attach some screenshot but the connection dropped you: you now have all the documentation you need you: hello ? Nitin: PLease wait for some time. you: ok Nitin: Thank you for waiting patiently. Nitin: Are we connected? you: yes Nitin: Alright, I see you have contacted us because you did not get teh content with the delux edition, am I right? you: yes that is correct, and i have previously discussed with one your coleagues and he advise me to attached the proof of purchase you: which i did Nitin: I am sharing your proof of purchase with an expert. Nitin: Please wait for me. Nitin: Thank you for waiting patiently. Nitin: I just had a word with the expert and I would like to request you to please contact the amazon for refund or the replacement code. you: are you kidding me ??? you: is this a joke ? you: i just spend my 2 hours with this whole process Nitin: No it is not. you: and the previous guy just told me that he will replace my edition and now you are telling me a different thing ? you: is this normal to you ???? you: it say EA on the game Nitin: This is a professional conversation going on right now and we do not have any motives to pass you false information. you: well so why am i speaking with you and not him ??? you: how do you helped me ??? you: it says EA on the game you: not amazon you: this is a EA game, with the EA pachage and a EA code you: not amazon you: amazon just sold the game that you provided you: seriously you guys are just scamming people you: can you please have a look on my previous conversation with the other operative and explain to me why did he agreed to change my game and you are sending me to amazon you: ???? you: are you even qualified to be a support operative for EA ? if you are invoking "PROFESSIONAL ADVICE" ??? Nitin: Please be nice. Nitin: The information is passed to me by an expert. Nitin: I am not making things up from my side. Nitin: We’ve done everything we could in this case. Would there be anything else apart from this concern I can help you with? I’m afraid but as much as I’d like to help it seems rather difficult. Is there anything else I can help you with? you: yes, i would like to make a complaint about your support service, including you, Also i would like for you guys to send me a copy of this conversation and the previous conversation i just had with the other support operative. And i would like for you to explain me how can i report you to your manager you: Please make this in detail Nitin: Each details is saved already, the transcripts will be sent to you via an email, my manager will be watching this too, is there anything else I can help you with ? you: yes how can i contact your manager? you: also how can i contact the "PROFESSIONAL DEPARTMENT" ??? you: also i would like the contact details of your legal department Nitin: Here I would like to inform you once again that the code which you have purchased , we do not have tools to check the details here, this is why you are directed to amazon, there is nothing wrong done regarding this since we are just directing you to make right contact. you: NO. You got this wrong. Please let me explain. Amazon just sold and delivered a SEALED product a product made by EA with EA printings, with EA contents and a EA redeem Code. If you cannot understand the legal consequences behind this, thand i would like to speak with someone else, as it is clear that you sending me to Amazon has nothing to do with it. As this is not Amazon's fault this is a purely EA mistake when printing the code you: So how are you a support ? if you cannot and do not have the neccessary tools to verify EA contents ? you: is this a EA code or not ? you: becuase is says EA on it not Amazon im affraid ? Nitin: The point which you are mentioning is absolutely right, however we also have a strong point here that we never generated any code for Play station 4 and neither we asked any retailer to sell it to any customer who have play station 4, still amazon sold you this code, this is why I am asking you to ask for replacement or refund. you: You cannot prove this, you do not have any proof that the game was not sent this way, As far as i know Amazon just delivered the game. A SEALED GAME MADE BY EA Nitin: You have Play station 4, am I right? Nitin: Are we connected? you: YES Nitin: You have Play station 4, am I right? you: YES Nitin: And we never generated any code for PS4./ Nitin: The code is for PC only. Nitin: Are you trying to play the game on PS4? you: EXCUSE ME. Please pay attention, earlier on you just said to me that you never generate codes ? Am i right ? so it was a lie. Second of all if you would have a look on the case details which i provided you and the screenshots plus the invoice, it clearly says that the game is for PS4. Also after i just googled my problem i saw that there is a dedicated forum topic on EA support where people are complaining about the same problem that I have. So in fact this is a EA problem not an amazon problem as it is clearly described by EA admin support over the forum topic you: I will have to inform me that this conversation will go public on my blog for everyone to see how EA is missleading buyers Nitin: The invoice is printed by Amazon, not by us. Nitin: We do not generate codes for PS4. you: lfalso inside the cover itse it says please contact EA support not Amazon or other retailers so this means that the code was generated by EA you: Yes you do you: I just proved you that, you: This will go online on every gamers community you: Thanks for This info: Your chat transcript will be sent to [edit: email address removed] at the end of your chat session. Nitin: We’ve done everything we could in this case. Would there be anything else apart from this concern I can help you with? I’m afraid but as much as I’d like to help it seems rather difficult. Is there anything else I can help you with? you: Yes you: please send me the contact details for your legal department Nitin: For that please ask your attorney to contact us. you: Okay, no problem, you are being rude. You are a very professional support you: See you online as this is gooing to get on my blog for everyone to see you: it says sims 4 ps4 dlx on the code by EA no by Amazon Nitin: ThI wish you a great day and a great and bright future for you and your family. you: Please quit your job you: you are not qualified for this Nitin: I can understand your frustration with this but I am sure you can understand if there are some issues with the code from the retailer we cannot support it from our end and in this case you need to contact the retailer. info: Your chat transcript will be sent to [edit: email address removed] at the end of your chat session. Nitin: Is there anything else I can help you with today while you have me here? you: No problem, i will use this you: thank you you: please email me the transcript Nitin: I am sure you have clicked on "send Email " tab on the chat window so you will get the chat transcript on your email. |
@SkinnyB211 I also bought the Deluxe Party Edition of the game through Amazon.
From what I understand, the following items bundled with this edition were:
I know I have the laser machine, and I believe I have saw a least one flaming tiki bar. I have only noticed some content disappearing when I had no connection to the Internet and that was the laser machine. It re-appeared after I had an Internet connection and restarted the game.
I could not tell you right now if I have the rest of the content as I did not actually check I had each item when I redeemed these codes, but I will do that and get back to you. I did make sure each pack was installed though from the main menu of the game.
I redeemed several codes. One from Amazon (received by email - this is the pre-order one I believe), and at least one that came with the game. This was after installing the base game and I redeemed them from the PS Store.
Hello!
I purchased Sims 4 (PS4) Deluxe Party Edition and used the single code provided to me on the day of purchase on the Playstation Store but the only DLC I received with no extra charge that appears in my game is the Patio set. All other DLC for the Deluxe Edition did not download to my game and none of the items show up.
I am on the PS4.
PSN username is Melevadine
I purchased the Deluxe Party Edition
I purchased it November 14, 2017 (pre-ordered)
I purchased it from Gamestop (local)
In the United States
I am missing "Life of the Party," "Up All Night" & "Awesome Animal Constumes"
I am NOT missing "Perfect Patio" - it all shows up, installed and able to be used
Please let me know how this is to be resolved in order for me to receive either a free code to get my bonus packs or what I am to do so that I do not have to purchase them all separately and be ripped-off.
Thank you.
-Melevadine
Community Manager
