Will the content be available on the initial release date on the 17th?
Forum Discussion
34 Replies
EA_MaiEA Staff
Hi @KINGRA720,
The extras included with the Deluxe Party edition should be available as soon as you install and play the game for the first time, so if you are playing the game and you have the Deluxe Party Edition, you should see them in-game already.
-Mai
- EA_Mai
Thanks, @KINGRA720. Could you let me know which content you looked for in the game, and where you looked for it? Did you check all the extra items or you looked for a specific one? It would be useful to know if all of them are missing for you or not.
-Mai
I pre-ordered TS4 on PS4 to get the Perfect Patio Stuff pack but the contents aren't appearing in my game. It shows installed on my main menu and when I try to download it from the PSN store again it says it's already installed, yet the CAS and build/buy items are nowhere to be found ☹️ I bought it digital through the PSN store. It's frustrating to have pre-ordered but not get the pre-order bonus! I bought the bundle with the other packs and they installed and appeared in game perfectly fine, so what's up with the Patio one
- Join the club. My animal hats keep appearing and disappearing, plus Perfect Patio Stuff doesn’t show up in game or in my services list. My pre-order was from GameStop and there was only one code for everything. The game is very buggy all over. A patch is desperately needed.
Yeah for sure. Hopefully EA or whoever is in charge of the console patches and fixes gets a clue because I've seen the issue across both consoles and for both versions of the game (deluxe and regular). It just seems like really bad execution to offer a pre-order bonus and then you don't even get what you ordered. Hopefully they fix the fact it lags pretty hard going between Live and Build mode as well. I'm really happy with the game otherwise though
- I have gone through all the items in build mode. Only see the hot tubs. No party items or tiki items. And yes I habe the deluxe edition
- EA_Mai
Hi everyone,
If you are still missing content, would you mind answering some questions so we can look into this?:
- Are you on Xbox or PlayStation?:
- Gamertag / PSN username:
- Which edition of the game did you buy?:
- Disc / digital?:
- When did you buy it?:
- From which retailer?:
- In which country?:
- Which content are you missing?:
- If you are missing Perfect Patio, does it show as installed or does it give you the option to purchase it in-game?:
- Other details:
Thanks!
-Mai
- EA_Mai
Hi @Bassbone85,
Does it say you have Perfect Patio installed?
As you have a disc version of the game, have you redeemed the Deluxe edition code, and downloaded the content from the PlayStation Store? Remember you need to be using the profile with which you redeemed the code, then go to the Live feed of the game, and check for the contents in the PlayStation Store section.
Thanks!
-Mai
On PlayStation 4, the code you got in the box should have given you the Awesome Animal Hats etc without a download. Only Perfect Patio should have been a download for PS4.
On Xbox One, the code should have given you access to download the three Deluxe Party Edition items. If they didn't download automatically you should be able to go to the Microsoft Store on your console and search for the items and select INSTALL.
If you were missing the code in the box, you should contact the retailer you bought the game from to obtain a replacement.
- PS4
Hellraisersgirl
Deluxe party edition with preorder content
Disc
Black friday, 11/24/17
Gamestop
Maine, United States of America
Life of the party, up all night, awesome animal hats
Shows perfect patio is downloaded and does appear in game. Other missing packs (deluxe party edition content) shows that I need to pay 9.99 for them and items DO NOT show up in game. Even when game and data deleted the reinstalled it only shows perfect patio stuff. - • PlayStation 4
• AngehMitchell
• Sims 4 Party Deluxe Edition
• Digital
• Pre-order and got it released Date 11/14/17
• GameStop
• USA
• The Party Deluxe DLC; is asking me to purchase it again even though is been redeemed in my account!
• I don’t think I receive Perfect Patio even though I Pre-ordered, I’m looking at my recipe and not there!
• I’ve contact PSN to see if they can fix this issue and they couldn’t so they’ve ask to contact you. I found this blog hopefully you get to me ASAP
Thank you! - Same problem. Finally had the time to sit down to play and found none of the promised extras missing with the code in box.
Are you on Xbox or PlayStation?: playstation 4
Gamertag / PSN username: samtaz1
Which edition of the game did you buy?: Sims 4 deluxe party edition
Disc / digital?: disc
When did you buy it?: Oct 22, 2017
From which retailer?: gamestop
In which country?: usa
Which content are you missing?: life of the party, up all night and awesome animal hats digital content
If you are missing Perfect Patio, does it show as installed or does it give you the option to purchase it in-game?: not missing patio content, shows as installed
Other details: - EA_Mai
Hi @drmmrchc24 @AngehBGL @Hellraisersgirl @GamingMom219,
Thanks for answering those questions, sorry for the delay on coming back to you. Please, contact one of our advisers through EA Help so they can help you with the content you are missing.
You will find a detailed explanation on how to contact them if you need it here.
If you have any question, don't hesitate to ask 🙂
-Mai
Please have a look at the below conversation i just had with
General InfoChat start time December 9, 2017 5:42:13 AM EST Chat end time December 9, 2017 7:08:15 AM EST Duration (actual chatting time) 01:26:02 Operator Nitin Chat Transcriptinfo: Your approximate wait time is 0 minute.
info: Thank you for contacting us. Nitin will help you soon.
Nitin: Thanks for contacting EA Help, my name is Nitin. How may I assist you today?
you: hi there
you: can you please have a look on my cases and on my previous conversation with one of your coleagues
you: I just had a minute ago
you: #36529294
you: case number
Nitin: Thank you for sharing your concern. I will help you out to resolve the issue with all best available options. Before proceeding further, can you please share your name in order to address you?
you: my name is bogdan maftei
Nitin: Hey, very nice to meet you, I am all here to help you with any issue related to the game, how you doing today?
you: bad
you: are you even a real person or I am talking with a bot ?
Nitin: I am a real person.
you: okay, so please have a look at my previous message where I shared you the case file
you: i was supposed to attach some screenshot but the connection dropped
you: you now have all the documentation you need
you: hello ?
Nitin: PLease wait for some time.
you: ok
Nitin: Thank you for waiting patiently.
Nitin: Are we connected?
you: yes
Nitin: Alright, I see you have contacted us because you did not get teh content with the delux edition, am I right?
you: yes that is correct, and i have previously discussed with one your coleagues and he advise me to attached the proof of purchase
you: which i did
Nitin: I am sharing your proof of purchase with an expert.
Nitin: Please wait for me.
Nitin: Thank you for waiting patiently.
Nitin: I just had a word with the expert and I would like to request you to please contact the amazon for refund or the replacement code.
you: are you kidding me ???
you: is this a joke ?
you: i just spend my 2 hours with this whole process
Nitin: No it is not.
you: and the previous guy just told me that he will replace my edition and now you are telling me a different thing ?
you: is this normal to you ????
you: it say EA on the game
Nitin: This is a professional conversation going on right now and we do not have any motives to pass you false information.
you: well so why am i speaking with you and not him ???
you: how do you helped me ???
you: it says EA on the game
you: not amazon
you: this is a EA game, with the EA pachage and a EA code
you: not amazon
you: amazon just sold the game that you provided
you: seriously you guys are just scamming people
you: can you please have a look on my previous conversation with the other operative and explain to me why did he agreed to change my game and you are sending me to amazon
you: ????
you: are you even qualified to be a support operative for EA ? if you are invoking "PROFESSIONAL ADVICE" ???
Nitin: Please be nice.
Nitin: The information is passed to me by an expert.
Nitin: I am not making things up from my side.
Nitin: We’ve done everything we could in this case. Would there be anything else apart from this concern I can help you with? I’m afraid but as much as I’d like to help it seems rather difficult. Is there anything else I can help you with?
you: yes, i would like to make a complaint about your support service, including you, Also i would like for you guys to send me a copy of this conversation and the previous conversation i just had with the other support operative. And i would like for you to explain me how can i report you to your manager
you: Please make this in detail
Nitin: Each details is saved already, the transcripts will be sent to you via an email, my manager will be watching this too, is there anything else I can help you with ?
you: yes how can i contact your manager?
you: also how can i contact the "PROFESSIONAL DEPARTMENT" ???
you: also i would like the contact details of your legal department
Nitin: Here I would like to inform you once again that the code which you have purchased , we do not have tools to check the details here, this is why you are directed to amazon, there is nothing wrong done regarding this since we are just directing you to make right contact.
you: NO. You got this wrong. Please let me explain. Amazon just sold and delivered a SEALED product a product made by EA with EA printings, with EA contents and a EA redeem Code. If you cannot understand the legal consequences behind this, thand i would like to speak with someone else, as it is clear that you sending me to Amazon has nothing to do with it. As this is not Amazon's fault this is a purely EA mistake when printing the code
you: So how are you a support ? if you cannot and do not have the neccessary tools to verify EA contents ?
you: is this a EA code or not ?
you: becuase is says EA on it not Amazon im affraid ?
Nitin: The point which you are mentioning is absolutely right, however we also have a strong point here that we never generated any code for Play station 4 and neither we asked any retailer to sell it to any customer who have play station 4, still amazon sold you this code, this is why I am asking you to ask for replacement or refund.
you: You cannot prove this, you do not have any proof that the game was not sent this way, As far as i know Amazon just delivered the game. A SEALED GAME MADE BY EA
Nitin: You have Play station 4, am I right?
Nitin: Are we connected?
you: YES
Nitin: You have Play station 4, am I right?
you: YES
Nitin: And we never generated any code for PS4./
Nitin: The code is for PC only.
Nitin: Are you trying to play the game on PS4?
you: EXCUSE ME. Please pay attention, earlier on you just said to me that you never generate codes ? Am i right ? so it was a lie. Second of all if you would have a look on the case details which i provided you and the screenshots plus the invoice, it clearly says that the game is for PS4. Also after i just googled my problem i saw that there is a dedicated forum topic on EA support where people are complaining about the same problem that I have. So in fact this is a EA problem not an amazon problem as it is clearly described by EA admin support over the forum topic
you: I will have to inform me that this conversation will go public on my blog for everyone to see how EA is missleading buyers
Nitin: The invoice is printed by Amazon, not by us.
Nitin: We do not generate codes for PS4.
you: lfalso inside the cover itse it says please contact EA support not Amazon or other retailers so this means that the code was generated by EA
you: Yes you do
you: I just proved you that,
you: This will go online on every gamers community
you: Thanks for This
info: Your chat transcript will be sent to [edit: email address removed] at the end of your chat session.
Nitin: We’ve done everything we could in this case. Would there be anything else apart from this concern I can help you with? I’m afraid but as much as I’d like to help it seems rather difficult. Is there anything else I can help you with?
you: Yes
you: please send me the contact details for your legal department
Nitin: For that please ask your attorney to contact us.
you: Okay, no problem, you are being rude. You are a very professional support
you: See you online as this is gooing to get on my blog for everyone to see
you: it says sims 4 ps4 dlx on the code by EA no by Amazon
Nitin: ThI wish you a great day and a great and bright future for you and your family.
you: Please quit your job
you: you are not qualified for this
Nitin: I can understand your frustration with this but I am sure you can understand if there are some issues with the code from the retailer we cannot support it from our end and in this case you need to contact the retailer.
info: Your chat transcript will be sent to [edit: email address removed] at the end of your chat session.
Nitin: Is there anything else I can help you with today while you have me here?
you: No problem, i will use this
you: thank you
you: please email me the transcript
Nitin: I am sure you have clicked on "send Email " tab on the chat window so you will get the chat transcript on your email.@SkinnyB211 I also bought the Deluxe Party Edition of the game through Amazon.
From what I understand, the following items bundled with this edition were:
- Laser machine
- 'Wild party' outfits
- Flaming Tiki Bars
- 'Fun' animal hats
I know I have the laser machine, and I believe I have saw a least one flaming tiki bar. I have only noticed some content disappearing when I had no connection to the Internet and that was the laser machine. It re-appeared after I had an Internet connection and restarted the game.
I could not tell you right now if I have the rest of the content as I did not actually check I had each item when I redeemed these codes, but I will do that and get back to you. I did make sure each pack was installed though from the main menu of the game.
I redeemed several codes. One from Amazon (received by email - this is the pre-order one I believe), and at least one that came with the game. This was after installing the base game and I redeemed them from the PS Store.
Hello!
I purchased Sims 4 (PS4) Deluxe Party Edition and used the single code provided to me on the day of purchase on the Playstation Store but the only DLC I received with no extra charge that appears in my game is the Patio set. All other DLC for the Deluxe Edition did not download to my game and none of the items show up.
I am on the PS4.
PSN username is Melevadine
I purchased the Deluxe Party Edition
I purchased it November 14, 2017 (pre-ordered)
I purchased it from Gamestop (local)
In the United States
I am missing "Life of the Party," "Up All Night" & "Awesome Animal Constumes"
I am NOT missing "Perfect Patio" - it all shows up, installed and able to be used
Please let me know how this is to be resolved in order for me to receive either a free code to get my bonus packs or what I am to do so that I do not have to purchase them all separately and be ripped-off.
Thank you.
-Melevadine
- Chat Transcript
info: Your approximate wait time is 0 minute.
info: Thank you for contacting us. Vikas will help you soon.
Vikas: Thanks for contacting EA Help, my name is Vikas. How may I assist you today?
Vikas: Hello!
Vikas: May I ask who I'm speaking with today?
you: I bought the Sims four deluxe party edition and did not receive the deluxe party content just the pre-order content which only included the perfect patio stuff
you: my name is Shawn
Vikas: Nice to meet you Shawn.
Vikas: It seems you didn't get the deluxe party content .Is that correct?
you: yes
Vikas: I will be happy to help.
Vikas: May I ask you a few questions, so we can get your issue resolved today?
you: Yes
Vikas: May I know your PSN ID?
you: thebleak14
Vikas: Thank you.
Vikas: May I know from where you have purchased the Sims 4 deluxe party edition?
you: Gamestop
Vikas: Thank you.
Vikas: Please allow me a moment.So I can check this for you.
you: ok thank you
Vikas: You're! Welcome.
Vikas: Thank you for waiting. I really appreciate your patience.
Vikas: As I have consulted with our specialists,In order to resolve you issue.
Vikas: Shawn, you need to contact with PSN support. They guys have the tool for this they will surely help you.
you: ok thank you
Vikas: You are too understanding. I really appreciate you.
Vikas: Is there anything else I can do for you today?
you: That’s it
you: thank you for your time
Vikas: Thank you for contacting EA Help. Have a Excellent day. EA values you a lot.
Vikas: It was pleasure chatting with you.
Vikas: For more information or help articles, you can always check our knowledge base help.ea.com.
Vikas: Goodbye and take care!
Vikas: And, Happy new year.
you: same to you
Can someone please explain why this is still an issue?
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