Re: Can't subscribe on swtor.com

SurviveForceUser

@SurvivalDome1 

Swtor support said the account is ok, they can see a lot of failed attempts though 

they recommend removing and re-adding the card details  ensuring the card details are correct , otherwise try a different payment method

maybe paypal if that is an option for example

When I try to remove my debit card and add it back, it says, "We're sorry, but we can't perform transactions to this credit card. Please load a different one."

Also, when I go to my transaction history, it says, "Account details for

[edit: email address removed]

Is that the EA account linked to my SWTOR account? If so, how do I access it?

@SurvivalDome1 

the linked ea account uses the email address displayed on that page , so login into that ea account using the email displayed, if need reset its password if not sure on the password

as to debit card, that is likely why you have an issue, recurring subscriptions require a credit card normally , you may be able to purchase 60 days as non recurring subscription 

paypal with that card may work , otherwise a different payment method 

if you link to steam per https://help.ea.com/in/help/star-wars/star-wars-the-old-republic/swtor-on-steam/ , steam is a different merchant so that may work too

But what do I use to access that email, because in order to reset the password, I have to go into the email

@SurvivalDome1 

if you dont have access to that email address you are best to call swtor support when the lines are open they can update the email used on that account https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

That email address you should have access too, i would presume it was used to create the swtor account originally

No it's some really long email address that ends with @anonymous.ea.com

One other thing. I've used this card before. I had a subscription, and I canceled it, but now I want to subscribe again. That's why I'm so confused as to why it's not working 😂

@SurvivalDome1 

ahh ok that means it is a newer swtor account created after June 25th 2019 (didnt check age of the account), ignore the linkage you will not get access to that account, it is used for purchasing on swtor only

this is detailed in https://help.ea.com/nz/help/star-wars/star-wars-the-old-republic/swtor-account-linked/

edit: maybe also check with the card issuer (bank)  to see if they can see any reason for the failed attempts to purchase

Ok, will do. It might be because the first couple times I tried was on the day the servers were down for maintenance, so maybe the payment couldn't go through, and then my bank thought something fishy was going on so it blocked swtor, just a guess

This might sound REALLY stupid, and I'm sorry for wasting your time, but I forgot that I actually closed this card last month 😂