Forum Discussion

Re: HELP!!!! SIMS 4 KEEPS FREEZING ON MY MACBOOK

Thanks for the tips!

I've tried playing in a minimized screen rather than fullscreen and it still froze on me.

I tried playing without the legacy version, and I couldn't get past the initial loading screen, so I downloaded legacy and at least I can create a Sim and move them into a house before it freezes/crashes.

I've also deleted all previous saved games, and it continues to freeze. It'll play for 20 mins max and then all of a sudden the colorful spinning bubble will pop up, and then it'll disappear and my whole computer will be frozen. I have no choice but to hold down my power button to turn my computer off.

It's all very strange, but I've played Sims 3 on this same computer and had absolutely no issues with freezing or crashing. I feel like maybe I got a bugged version, and unfortunately I can't get a refund.

5 Replies

DizzyDee-K
Seasoned Ace
6 years ago
Do you notice your MacBook getting really hot? I'm not positive, but I believe the MacBook Airs have no fan. You might try raising it up a bit to provide some ventilation.
You might also consider update to the latest Mac OS.
You might find some useful info here: https://forums.thesims.com/en_US/discussion/816319/graphics-performance-in-os-x-we-need-your-info/p1
JackieLuvsSims2
6 years ago
MacBook Air has one fan, and my laptop never gets super hot, I always have it placed on a table top or lap table. So there’s no issues there, and I’ve already updated to the latest OS version about 2 weeks ago, which would’ve been before I downloaded Sims 4.

I thank you all for the ideas but nothing works, I tried changing the graphics inside of the game this morning and 15 mins into the game it froze and crashed again.

I am beyond frustrated.
Bluebellflora
Hero+
6 years ago
@JackieLuvsSims2

The latest and current version of macOS is Catalina, not High Sierra. Can you upgrade to that?

You don't need the Legacy Edition, even though you've installed it your Mac will not be running it. Have you moved your whole Sims 4 folder to the desktop and then launched the game so it is like new? If that doesn't work it sounds like your game is a mess so the best thing would be to completely uninstall and reinstall just the normal game, forget Legacy. Make sure you disable automatic updates so Legacy doesn't download.

Let us know how you get on after doing that 🙂
JackieLuvsSims2
6 years ago
@Bluebellflora OMG thank you so much! Updating to MacOS Catalina solved my issue and I've been able to finally play my game!
Bluebellflora
Hero+
6 years ago
@JackieLuvsSims2

Yay - enjoy!