Re: [Solved] Sims 4 : Custom Content Not Showing After Update

@caitlynmcd

I guess you double checked that script mods and cc were activated in the game options? Both of them?

And then you have mods that do not work? All mods or just some? If it's just some mods that do not work, which ones?

If no mods show up in your game

• Did you place them in C:\Users\Username\Documents\Electronic Arts\The Sims 4\Mods
• Do the game register that there are mods? Do they show up in the list in the beginning or if you open the mods list from the options menu?
• Do you have OneDrive on your computer? Make sure that the game is not using the OneDrive-folders. Try turning off OneDrive before starting the game.

You can check where the game saves your files by looking in your Game Options - Screenshot settings.

Make sure that the path above is the same place as where you have your saves and mods.

If some mods show up

• Have you made sure to update them after the latest game patches? Check this list out for some mods that were broken in the C&D-patch! A few others have been broken after but not so many that there is a list.
  http://forums.thesims.com/en_US/discussion/928106/broken-mods-cats-and-dogs-nov-2017
• Download Sims 4 Studio and do batch-fixes for your cc.

I am having a very similiar situation. I downloaded the Prince Diamond and Sapphire package from here <removed link. Please do not link to cc and mods sites at AHQ, it's against the TOS> and everything shows up except for the shirts of both Diamond and Sapphire. They just aren't there, not when when I put the custom content filter into the shirts... but they still show in my mods folder...

I am absolutely baffled and cannot seem to figure out what is wrong. Anyone maybe have a clue what the problem may be?

Could it be it's outdated? Try contacting the maker of the CC to see if they might be able to help. 

I tried over two weeks ago, not a peep from the creator.

It sounds like it's a broken CC, I'm scared you won't be able to use it at all. ☹️

That's so sad... you wait for someone to make Sailor Moon villain custom content for the Black Moon clan... and when you find it... it's broken V.V

Oh well... what a true pity...

Indeed, hopefully the creator gets back to you at some point! 

Hi,can you help me? I'm having the same issue exccept my cc and mods wont show up at startup even when I enabled them and checked for them to show at startup and restarted the game??

I'm having the same issue. It's enabled in-game, it's not saving to OneDrive, and it's not showing up at the start menu. It's getting really frustrating because I can't seem to find anyone else with this problem that has been solved.

Any help is greatly appreciated. 

Thank you!

my mods folder wont even show up and i don't know what to do because every time i find the folder and add cc it still wont show up

You might need to try resetting your Sims 4 folder. As the mods folder is a default folder in the Sims 4 folder along with it's Resource.cfg file.

How to reset Sims 4:

Move or rename your current Sims 4 folder to Sims4Backup. Launch the game so it creates a new Sims 4 folder. Launch the game and play a new save.

If it's not working, don't save. However, if everything is playing okay then start putting the files back. (list of files and folders below).

- Options.ini (User game settings)
- Tray Folder (Sims/Houses/Commercial lots and rooms)
- Screenshots/Videos/Custom music
- Rest of the save games, if any.
(leave out slot_00000001.save which is the autosave. It is not used anymore.)
- Custom content like clothing, hair, skins, and makeup
- Mods (Put these back one by one to make sure they all still work)

my game is working just fine, just the mods wont show up! ive tried everything thats been suggested and it wont work. more specifically, it wont make a new folder. should i just delete it?

If it does not create its folder where you are looking you are looking for it in the wrong place. It may be located on Onedrive instead.

@sundaisy05

When you create a new Sims 4 folder, it should be able to be found at: C:\Users\Username\Documents\Electronic Arts\The Sims 4

Is this not where your Sims 4 folder is at? If it's on OneDrive, like Jpkarlsen mentioned it needs to be disabled or uninstalled.

How To: Turn off, disable, or uninstall OneDrive - https://support.office.com/en-us/article/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0

Sims 4 and OneDrive don't work well together. The game won't recognize it's files, if they aren't in \Documents\Electronic Arts\The Sims 4. If they're not. The game can't read those files.

The game doesn’t register that there are mods. They don’t show up in the list at the beginning OR in the mods list in the menu. What should I do to make them appear???

@simmersclub

You might try resetting the Sims 4 folder.

Here's a how-to:

Sims 4 Factory Reset -

Rename your Sims 4 folder to Sims 4_Backup. The game will create a new folder next time you play. - Renaming it or moving it to the desktop will help you have a backup and keep your Sims 4 files safe.

Repair the Sims 4 game. In Origin > Game Library - right-click on Sims 4 and select Repair. - To make sure the install files and such are in working order.

Try launching the game, play a new save. If it's not working, don't save. However, if everything is playing okay then start putting the files back. (list of files and folders below).

- Options.ini (User game settings)
- Tray Folder (Sims/Houses/Commercial lots and rooms)
- Screenshots/Videos/Custom music
- Rest of the save games, if any.
(leave out slot_00000001.save which is the autosave. It is not used anymore.)
- Custom content like clothing, hair, skins, and makeup
- Mods (Put these back one by one to make sure they all still work)

Custom content can become outdated with most new game patches. If the game works when the Mods folder is removed, then one or more of the mods and/or custom content has become outdated and will need to be removed or replaced. EA/Maxis aren't responsible for broken mods/cc. It's up to the creators to fix.

Try the 50/50 method:

1. Move all the mods and cc out into a temporary folder on the desktop.
2. Move a few files back at a time. Load the game to make sure it loads and everything is good.
3. Delete the localthumbcache.package from the Sims 4 folder.
4. Repeat steps 1 - 3 till there is no more files to check.

** While your testing, don't save the game. If you find any problems, delete the mod or custom content file.

How To Find Problem Mods and CC - http://simswiki.info/wiki.php?title=Game_Help:TS4_Finding_Problem_Custom_Content

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More information - Resetting the game to factory settings without reinstalling
https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Troubleshooting-your-Game/m-p/3621199#Resetting

If you move or rename the Sims 4 folder, the game will no longer be able to find it. When you go to play the game it will create a new folder.

Hi please help...  what you just said about it saying that it’s saying there is no mods at startup and not showing any. But I have cc! In all the files. Under mods. Desktop. Everything!! I even downloaded new cc to see if my old stuff was outdated. But nothing showed up!! Please help me I don’t know how to get my cc to load or work 

Hi @pigpay 

have you tried everything described in this post: https://sims4.crinrict.com/en/2018/11/mods-custom-content-doesnt-show-up/ ?

Thanks soo much for ur help!

@172e3cda00349872 
ive been having the same issues as everyone else commenting here for help and i have tried all of the suggestions, but more specifically i just tried your latest suggestion to rename it and launch the game and it never made a new folder or anything. it also isnt in onedrive and im extremely frustrated. all of my custom content worked like two days ago and now none of my stuff is showing up. and yes i have enable custom content and mods checked on. please help

@3mb3ry 

This means that it is the wrong folder. Here is an easy way to find out which folder your game is using: https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

I have the same problem. All of my cc is in the right folder and I have tried reinstalling the game, checking the box in the game that says something like enable cc, I have repaired the game, I have updated my game. Nothing seems to work. For the last three days I have tried everything and read all of the suggestions on every site i could find and still nothing. All of my cc is updated by the creator and it has .package written in the end. This all started after I updated my game. I also play on a macbook so if someone could help me it would be appreciated.