Forum Discussion

5 Replies

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    Did you check your security software if it's not blocking the connection ?

  • Anonymous's avatar
    Anonymous
    10 years ago

    Our security software installed is WebRoot from Best Buy. Is there anything specific we should do or look for?

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    Don't know that but check if there's a quarantine or a place where you can add exceptions and add thesims.com and origin.com as well as ts4.exe and origin.exe

  • Anonymous's avatar
    Anonymous
    10 years ago

    I don't have ts4.exe or origin.exe in my computer. Is that bad?

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    You probably do or the game won't run at all. It might be just called ts4 and origin without the exe.

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