Re: [CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)

Do you have this in the entire gallery? Could you try taking out the tray folder out of Documents\Electronic Arts\The Sims 4? 

I took the Tray out and nothing has changed. anything i have saved previously is visible and loads but my community tab and things i haven't saved to my library do not load. 

Do you have any security software that might be blocking the pictures to load? Could you try disabling it just to test?

i just tried, it didn't work. each entry just gets a red X and when i click it i get a notification saying "Could not locate this item"

Do you have any mods or CC (custom content)? Try taking that out and test the game without.

I did a factory reset and started a game without CC and it wouldn't load so it must be my computer itself. i've checked my internet, i've tried turning off all blockers and i've switched from online to offline back to online again to try to fix this but it has not worked at all *sigh* 

Hmm weird! Could you try a clean boot?

https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/

Do you have a laptop? Could you try the gallery somewhere else? At a friends place or the library?

I've had the same issue for months. I've done everything and nothing has worked. I think it's a bug that EA NEED TO FIX. 

Yeah, I gave up but i logged on after updating my game today and it was working again so hopefully things work for you as well.

After the update the game disable the cc and the mods so i went back in to re enable them so i can use them but when i restart the game after check marking the to enable them it still shows up disable again. i put the mods in different folder on my desktop and put new cc in the mods folder to see if it would work in the game and it sti

@Phantomlover1717 I even took out all of my CC/MODS and its still doing the red X's. Still saying couldn't locate this item.

• Me too this just happened after the ghost pre patch  21  jan 21 on my sons laptop due to his anti virus  blocking mods and turning off sims

Product: The Sims 4
Platform:PC
Which language are you playing the game in? Svenska
How often does the bug occur? Every time (100%)
What is your current game version number? 1.93.146.1020
What expansions, game packs, and stuff packs do you have installed? I don’t know, hahaha a lot
Steps: How can we find the bug ourselves? I don’t know
What happens when the bug occurs? When I open the gallery everything is marked with ❌ and when I click on every post I get a notification saying “ can’t find this object “
What do you expect to see? That the gallery is working again
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After the recent update on November 22 2022

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When I open the gallery everything is marked with ❌ and when I click on every post I get a notification saying “ can’t find this object “. Please help me I can’t download ANYTHING from the gallery!

Omg thank you, i couldn’t find that thread before!

@maleem213  The idea is not to delete the Tray folder but to move it out of the Sims 4 folder.  The content will be intact, just not read by the game.

Having said that, please try the suggestions in the first post on page one before doing anything else.