Gallery won't connect and Sims delivery won't complete

@firequeen76  For the Sims Delivery issue, please try the suggestions here:

https://answers.ea.com/t5/Technical-Issues-PC/Sims-Delivery-Error-Code-00000008-0000000000000000/m-p/12118545#M241082

The only difference is the exception should be for TS4_DX9_x64.exe if you're running the default DirectX 9 version of the game.

If that doesn't help, try disabling your antivirus, temporarily of course, to see whether it makes a difference.

This just started happening, it won't let me connect to the internet at all on my game. Before anyone asks, yes I already contacted support for my anti virus, yes I already made the sims 4 an exception, yes I already cleared EA App's cache, yes I did a fresh install of the game & I'm still met with the same issue. The game opens completely fine but once I'm in it won't connect to the gallery, the delivery express won't download. The game's main page also looks completely different compared to how it's been.

@beachfossels  Does your save look normal?  Did you set exceptions in your antivirus for EADesktop.exe and TS4_DX9_x64.exe, rather than only TS4_x64.exe?  The DirectX 9 version of Sims 4, which you're running, uses TS4_DX9_x64 now; the other .exe is for the DX11 version.

If that doesn't help, can you test with your computer connected to a different network?  For example, you could set your phone as a mobile hotspot, using data rather than your home wifi.  Simply starting the game shouldn't use much data, and it would be a helpful experiment.

@firequeen76  Try loading the game with the EA App in offline mode and your computer not connected to the internet, then disable Sims Delivery Express updates altogether.  I believe the setting is under Options > Game Options > Other.  Then go back online and see whether the Gallery works.  There shouldn't be any SDX content right now anyway.

Yes it's frustrating isn't it? Sorry you are having the same issue. Hopefully we can get it fixed. I myself have been trying to solve it also.

@firequeen76  Does the Gallery work if you use a different network?  For example, if your computer has wifi, you could set your phone as a mobile hotspot, with the phone using data rather than your home wifi.  Simply signing into the EA App and trying to connect to the Gallery, without downloading anything, shouldn't use much data, and it would be a helpful test.

Please also let me know whether you're still getting the SDX error after setting the content to not install automatically.  Hopefully not, but it would be best to have clarification.

I no longer get the error message unless I check for new content. But it has stopped since I told it not to check and not automatically download. I will try and set up my phone as a hotspot and see it that works. Thank you for your help.