Re: Sims 4 Crashing in Live Mode 7/1/2024

This time Live Mode lasted 5 minutes although nothing was selectable and the needs bars were green but at 0, totally weird.

Anyways the crash report:

Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_DX9_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_DX9_x64.exe
Application Version: 1.107.151.1020
Application Timestamp: 665a58a3
Fault Module Name: ntdll.dll
Fault Module Version: 10.0.22621.3733
Fault Module Timestamp: 67ca8829
Exception Code: c0000005
Exception Offset: 0000000000021608
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 2c1c
Additional Information 2: 2c1c17624a78d7b25b9a52d6ea95d16c
Additional Information 3: 6e55
Additional Information 4: 6e55be8c11cde9fd6bd024d92b0b1068

Extra information about the problem
Bucket ID: 8e80e5708b2c1627f665f86d060c3932 (1613969188618778930)

@Sevreign  Again, was this in a clean user folder with absolutely nothing added back to it?  Messed up needs bars sounds very much like a mods/custom content issue, although that is of course not the only cause.  But since the fixes for those other causes are somewhat inconvenient and/or time-consuming, it would be best to eliminate third-party content first.

This error itself is an access violation, too generic to be of much use by itself, but the faulting module is a core component of Windows.  This component is unlikely to be corrupt itself, since your computer presumably still works in general; it's more likely that the game is misusing the resource.  Still, if the problem happens without mods or cc and you want to address potential issues on the Windows side, a repair install would be relatively quick and simple.  Here's how (option two):

https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/

This shouldn't delete any of your data, but if you get to step 14 and are NOT asked to keep personal files and apps, back out and start over.

@puzzlezaddict No mods/CC, clean user folder.

Just did the windows repair thing, everything went well it seems but unfortunately the problem with The Sims 4 remains unsolved. 

The new crash report after the repair. Again with no mods/CC and clean user folder.

Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_DX9_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_DX9_x64.exe
Application Version: 1.107.151.1020
Application Timestamp: 665a58a3
Fault Module Name: TS4_DX9_x64.exe
Fault Module Version: 1.107.151.1020
Fault Module Timestamp: 665a58a3
Exception Code: c0000005
Exception Offset: 00000000012c0734
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 7e23
Additional Information 2: 7e23c60f1508d05736fd79f3955ed16d
Additional Information 3: 3f7b
Additional Information 4: 3f7bc23af649a8707791477b86c1687d

Extra information about the problem
Bucket ID: 435e0c4d37399e7937d4225556b72480 (1717035107857409152)

I've decided to run some more basic tests after the OS repair incase it's different. What I've found is that now the Fault Module Name is a sims .exe file instead of a .dll, I think that's progress?

Anyways I've logged all my attempts and what I did between attempts. Hope this helps! 

I decided to try a clean boot and it seems like it fixed it, I added some mods/CC and that seems to break it again. I created another document of my changes and crash reports.

I am having a similar issue and I can't seem to find a thread that fully resolves the issues. I have uninstalled and reinstalled my Sims 4 game 5 times, I have checked if I had corrupted files and I didn't. I have scanned my computer multiple times and checked if there was an update out for the Sims 4 (which there is not). I have followed the steps listed in these posts but I can't seem to find a permanent solution. The only time the game works is with just the base game and my packs.

@Sevreign  The BlueScreen is also an access violation, which could still mean almost anything.  But the next question is whether you've overclocked any components of this PC, even the memory, and if so, whether it helps to run everything at stock speeds.  Please test and let me know both how Sims 4 works and whether you get another BSOD.

If you ordered this computer from a system integrator, it may have come with one or more components overclocked, especially the RAM.  In case you're not aware, reverting RAM to stock speed is as simple as clicking the XMP button in BIOS.  For other components, you may need to do some digging, but you'll know where to look if you applied the overclock yourself.

If none of this helps, please let me know what memory modules you have installed, by part numbers, which are printed on the modules themselves.

@puzzlezaddict I haven't overclocked any parts and they don't seem to be.

My RAM is: Kingston KF560C40-16

@Sevreign  I think your RAM is probably okay, but I can't be sure because the ASRock supported memory list for your motherboard includes 20 different product numbers that start with KF560C40, all of which have a couple extra characters before the -16.  Here's the list, if you want to see for yourself:

https://www.asrock.com/MB/Intel/Z790-C/index.us.asp#MemoryRPL

There may be another part number somewhere on the RAM, or on the box or receipt or product page where you ordered it or the computer.

The RAM speed is fine these days—6000 MT/s is pretty stable overall.  However, your board's BIOS version is quite old, so much so that it may not include the updates that helped fix stability issues from when DDR5 was first released.  You can update to the newest release here:

https://www.asrock.com/MB/Intel/Z790-C/index.us.asp#BIOS

If you do, skip the beta BIOS and go with version 13.06.  And definitely read the instructions before doing anything.  Flashing a BIOS is very safe if you follow procedure, not so much otherwise.

If you want to investigate the BlueScreens further, let me know.  But for Sims 4, if you're able to play with no crashes without any mods and custom content, and then adding mods or cc causes another crash, then the logical conclusion would be that the mods and cc are the problem, or at least some of them.  I'd suggest downloading a fresh copy of one mod that you're familiar with and that was specifically updated for the most recent patch (1.107), or at the very least explicitly cleared for it.  Start testing with a popular mod, as any issues would likely have been reported and fixed by now.

@puzzlezaddict I'll check out the BIOS thing. But yea I did the full OS repair and clean boot procedure we did before and it didn't work this time. Also the mods I used were actually updated this week. To be blunt the mod was WW which they seem to have a good reputation for stability. Anyways, thanks for all the help, I'll report back when I get more tests in.