Same here and with my buddy (Sweden). Had this problem last night where we got kicked off the servers after loss. Figured it was issues due to overloaded servers so we switched game for an hour, got back and it worked again. Played this morning for 3-4 hours without a problem and now its down again. Have no issues with my connection, I really don't see how this is a problem on so many users side.
Community Manager@Joneko420 Are you able to get in eventually or does it never matchmake at all?
Community Manager@Joneko420 Sorry to hear it, can you try these steps please and let me know if they help? http://bit.ly/Origin_Cache_Clear
In addition to the inevitable disconnect after each match with the message "Connection to server timed out: See ea.com/unable-to-connect for additional information" and having to spam Retry for 15 or more minutes with the error "Unable to connect to EA Servers. Please check your Internet connection and try again. See ea.com/unable-to-connect for additional information", sometimes I cant even get to the Legend Selection Screen before I receive the same message I get when the match ends.
I tried all the tips from the unable-to-connect article, made a new account, re-installed the game, rebooted the router and nothing worked so far. Used the Ultima Online Trace Utility and below are the results.
i have same error every game i get server timeout unable to connect
I can't even get in. Once I get past the first screen that says click to continue it loads for a little bit then says connection to ea servers timed out
I am having the same exact issue as @ShowVagana
uotrace results are attached
Edit: playing on pc
well i did this, and now it doesn't even pass the easy anti-cheat screen? i'm playing with an i5-4690k and a gtx 970, so what's next?
I get stuck at Retrieving matchmaking info and then I get a unable to connect.... it all started when dashboard before I can pick a legend
Seriously, how long will it take for EA to acknowledge that this is a problem on their end?
Too many players are reporting the same problem across the globe, the same symptoms, across different platforms, this being the only game where they have problems connecting to, when they have no problems with any other game.
Furthermore, the symptoms are always the same: you can connect perfectly the first time, always, do an entire match without issues, then it doesn't matter how long the match lasts, at the end of it many players (including myself, on PC) get a server timeout error, and we're unable to connect for a while, and we need to restart the game to.
Once we're able to connect and enter the lobby again, rinse and repeat.
The fact that we can always connect at first, and this connection is only lost at the end of a match, almost every, single, time, and in order to be able to reconnect later we must restart the game, should be plenty obvious that there's a bug somewhere in this game, or Origin itself, especially judging by similar reports across other EA games which depend on the Origin client to even run, and which seems to me EA is failing to acknowledge.
The only times 2 consecutive games can be done, is when the first one is really really brief, like jumping right away from the ship, landing and dying, meaning that this bug probably stems from something loosing its heart beat while a match or even the game as a whole is running, and once it's interrupted for long enough with a specific timeout, this happens, and the EA servers do not allow you to connect back again for a while by a design of some sort (throttling or other).
To not mention that the proposed client solutions, such as opening ports, make no sense whatsoever since:
1 - Why do I need to forward ports 80 and 443 if my machine is not supposed to act like a webserver? It's not like I will be serving web pages in HTTP or HTTPS, am I?
2 - Why forward any ports at all if I am supposedly connecting to central dedicated servers, and I am not hosting any game myself as a server?
As well as the proposal of running as administrator, which is downright dangerous: Windows (and any OS for that matter) sets specific permissions for a good reason, so that no "normal" program (which Origin and any games with it are) can access stuff from other programs or from the OS itself, and which in no way should influence the connection to a server to begin with.
So, in the end, all I ask is: can you guys please acknowledge that you have a problem on your side?
It might not be the servers themselves, but something is going on at least with the client itself, be it the game or Origin itself, and it must be fixed, or I believe many will just eventually quit trying to play the game altogether, since we're slowing creeping up our level, but not making any progress in getting better and not having that much fun that way.
after you 'CADE' said of deleting the origin files which i have tried, apex just got stuck in the loading screen after i pressed ' CONTINUE ' in the start page. Please do help me.
Requesting,
Racksyln
You’re right man but I got fed up. I like this game soo much but they don’t do anything to fix their problems so I just deleted the game and went right back to fortnite
Its just season 2 bro give it time. They’ll fix it. Fortnite wasn’t perfect when it came out
I've been experiencing this problem, first tried to play about 6hrs ago and couldn't tried again just now still can't but I can see people on my friends list are apparently playing.Followed the instructions to clear cache but that isn't working. I'm on XboxOneS.
same here i cant play from morning wtf happend? im on xbox one s
I'm having the same issue. What's really crazy is if I sign into my son's account on the same console, he can play the game. When I sign into the game I get the "unable to connect to EA servers" message at the bottom of the screen. This makes no sense to me.
When are they going to fix this?!
Community Manager
