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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
7 years ago

Re: Apex Legends Xbox One: Game Keeps Crashing Mid-Game Without Error Message

Sorry to see that you are having issues guys.

Have you done any troubleshooting steps yourself to try and fix the issue? 

In a situation such as this, the first thing to do is ensure that your console and game are fully up to date.

If that makes no difference then clearing the cache and powercycling your console is next.


You can do this easily enough by following the steps below:

  1. Press and hold the power button on the front of the Xbox until it turns off completely.
  2. Unplug the power cable from your console and then press and hold the power button on the Xbox a number of times to clear the cache.
  3. Plug your power cable back in and turn your Xbox back on.

Let me know how you get on.


Darko

11 Replies

  • Aliwhite2002's avatar
    Aliwhite2002
    7 years ago

    Hi Darko, 

    Ive tried multiple thing e.g.

    > Restarting my console

    > Uninstalling and re-installing the game

    > Deleting the data of my Xbox then re-downloding it

    > Also checked the internet 

    non of of it has worked so far, I’ve just brought the battle pass so I’d like to get it fixed as soon as I can

  • 355blazer's avatar
    355blazer
    6 years ago

    I am having similar issues, 100% of the games I play I freeze right after I land and then lag out... I have purchased a Battle Pass and would also like to get these event rewards. This is very very frustrating. 

  • armydeathdealer's avatar
    armydeathdealer
    6 years ago

    Done all of the above. Switched servers also. Bought battle pass and since then the game has done nothing but crash 90% of the time. 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @armydeathdealer. 

    Does it seem like it's crashing at a certain point in the game, or is it just random? Have you been able to try any sort of troubleshooting since it started happening? 

    /Kent

  • russel14burbank's avatar
    russel14burbank
    6 years ago
    @EA_Kent I've started having these problems since the new update. Refreshed cache on console, uninstalled and reinstalled it, you name it I've tried it, I can play on training mode no problems at all, however, the moment I jump into. A game it freezes.. When I land it freezes, then plays then the ring count begins and the game freezes again. Usually bang on 2.55 on the countdown. Could this be a bug from the new patch?
  • HDGxHixTek17's avatar
    HDGxHixTek17
    6 years ago

    I've done everything I can do to troubleshoot to stop Apex from crashing Mid Game, Early Game, Late Game, It just crashes randomly. I've cleared the MAC Address. Deleted any local saved data for Apex. Reinstalled the game, power cycled you name it I've done it. Why is my game crashing! and to top it OFF ITS NOT JUST HAPPENING ON MY XBOX ITS HAPPENING ON MY SONS TOO. WE PLAY IN THE SAME ROOM NEXT TO EACHOTHER AND THE GAME CRASHES AT THE SAME TIME ON TWO DIFFERENT CONSOLES!!! WHAT IS GOING ON. I've checked my router. Opened ports if i needed to. Please HELP!!!

  • HDGxHixTek17's avatar
    HDGxHixTek17
    6 years ago
    @HDGxHixTek17 Ohhhh YEAAA AND TO ADD I ALSO HAVE A PC AND PLAY APEX ON MY PC WITHOUT ANY CRASHING!! SO IF CAN PLAY ON PC WHY CANT WE PLAY ON XBOX ONE!!!????
  • lucidscorpio's avatar
    lucidscorpio
    5 years ago

    mine just started last week and it crashes every game its never done this before ive done all the above to even cleaning my console and still it proves not to be useful 

  • itsmyworldtv's avatar
    itsmyworldtv
    5 years ago

    My Solution-

    When I login to Xbox I close out the game and start fresh. Seems to work for me. My game was crashing at the beginning of each game after picking Legend. 

    I assume it's a bug in the quick resume feature of Xbox. 

    World

  • grump08's avatar
    grump08
    5 years ago

    I agree done everything only happens every now and then been worse since new update doing my nut im on series x keep doing it

  • Znetzi's avatar
    Znetzi
    4 years ago
    @EA_Darko my game crashes after selecting character or after a match. So I need to restart the game. and it’s happening every round

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