Game Keeps Freezing When Loading New Lots

Hi @AnElBo 

Try the following

• Close the game
• Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
• Repair the game
• Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry
• Start a new save game
• Check if you still have the error
• Report back with your results for further steps on how to get your stuff back.

Do you try different lots ? Can you build without it freezing ?

Hi Crin,

Sorry for my late reply, I've been away from my laptop the past few days.

Before I try this step, I'm rather anxious about losing my save files, so I just wondered if you could let me know the steps on how to get my old saves back before I try this?

Thanks very much for your help.

Annabel

It' is important that you don't put anything back before you haven't tested without your stuff and on a new save. It's mostly for troubleshooting to see where the problem lies.

First only put back your save game

Copy all content from Documents\Electronic Arts\The Sims 4_Old\Saves to Documents\Electronic Arts\The Sims 4\Saves 

If there's a duplicate because of the new save you created, either just overwrite the file if you don't want to keep the new save or rename the new one to a different number that hasn't been used.

Now test again. If it still works, you can put the following folders back (just copy the content like you have done for the saves to their respective folders

- Screenshots

- Recorded Videos

- Tray (your houses and households)

- Custom Music if you have any

Test again.

If it still works you can move on to your mods folder.

Copy stuff back in groups. Start with CC, most should be fine., then your mods but do make sure they are compatible

https://answers.ea.com/t5/Game-and-Mod-CC-Issues/Mod-and-CC-Issues-Discussion-and-Support-1-103-Dec-5-2023-Game/td-p/13271165/jump-to/first-unread-message

and here's a tutorial with pics for the whole process: https://sims4.crinrict.com/eng/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/

I've had this problem trying to go to new lots as well. The game loads my initial lot, but once I try to travel, it gets stuck loading the new lot. I'm getting really frustrated, the game is literally unplayable right now.