Re: Today is July 28th , why can't I download my pre-ordered: The Sims 4 High School

@Gednaa I play on pc and am having the same issue. it's so weird.

Did anyone download through a place other than origin that maybe I'm not allowed to mention here? (Clue - when you boil a kettle!)  I know a fix but will have to get permission to share it.  It's not going to help the rest of us though!

@Gednaa I didn't.

I've been checking every thread that's reported a similar issue. found a fix that worked for some console players. nothing for pc yet, though.

https://answers.ea.com/t5/Technical-Issues-Consoles/High-School-Years-unavailable-on-PS4/td-p/11673845 

The one I was going to post has now been taken down as it's fixed for those players. What about the rest of us?  

We are also having problems on Mac. Expansion pack says downloaded and installed but isn’t showing up in the game with other packs. 

I even used the origin reset for Mac tool, , signed in, repaired the game... still nothing!  Every pack but HS.  What else can we try? 

NB!!!!   Editing to say please back up your mods, saves and tray folders before you attempt this!  

Another strange thing is that all day yesterday the world was showing up as pre-ordered, but now that is missing as well as the world.  It's a whole new world right? Not one we travel via the phone to? I'll go back in and check, but as it's not a holiday destination, I doubt it, but I'm clutching at straws now!

I've made some progress!!! 🙂 I got this message from @EA_Leeuw in another thread:

"Hey everyone, 

It's sometimes possible that orders can take up to 24h-36h to fully go through and finish the process.

This is mainly dependent on which payment method was being used to place the order.

If the Pack still doesn't show up as Owned and ready to be downloaded/installed after 24h-36h, the best thing you can do is reach out to our EA Live Support team via https://help.ea.com/contact-us, so they can take a look at your account.

Thanks."

just waiting to hear back from an advisor now.

Thanks so much for the help!  Fingers crossed!  I found that when travelling with my teen the preordered image showed up again! It has a padlock and is telling me to pre-order!  Not happening! I've bought and paid, so I hope it will right itself in due course.  Thanks again!  :D

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@atouchofChaos wrote:

I've made some progress!!! 🙂 I got this message from @EA_Leeuw in another thread:

"Hey everyone, 

It's sometimes possible that orders can take up to 24h-36h to fully go through and finish the process.

This is mainly dependent on which payment method was being used to place the order.

If the Pack still doesn't show up as Owned and ready to be downloaded/installed after 24h-36h, the best thing you can do is reach out to our EA Live Support team via https://help.ea.com/contact-us, so they can take a look at your account.

Thanks."

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Hey, that's me. 🙂

I’ve been having the same problem and communicating with EA via emails. I think it’s an issue with payment. I think they don’t take the funds until the actual release date. Which in my opinion, is a lil wack, because then what is the point in paying for it ahead of time? I think they should at least let it be known in the preorder info when the funds will be taken. 

Just a little heads-up regarding what I wrote in the other thread, so the info isn't being taken out of context; the 24h-36h is regarding purchases made via Origin/EA app.

If you're having issues with your purchase that has been made via either PlayStation or Xbox, I recommend reaching out to their Support.

Thank you for the info! I will try to be patient lol Can you by chance tell me for sure or not if the funds are taken at the time of purchase, or the time of release? 

Regards

I appreciate your info! I also purchased two packs that had already been out when I preordered High School Years, via the EA app. This was on July 1st. I received a few emails saying there was an issue with my preorder during the 2-3 days before the release date, which led me to believe they didn’t take the funds out on the date of purchase. But the purchase seemed to have gone through fine, and I also have proof of purchase from my order history online, which says the same thing mentioned by others above “some items may not be delivered yet”. I had this same problem when Cottage Living released, since I also preordered it ahead of time. This is the first I’m hearing about 24-36 hour window for preorders to process though, so I I will give it time as well.

Regards 

Still no luck. I have been getting many emails saying there’s a problem with my payment method, but I already paid on the date that I said. If they’re trying to take the funds now, why preorder ahead of time? I hope I’m wrong, because I won’t be spending the money again. Fingers crossed I can get ahold of an advisor or someone through emails that can help me. 

Update: Finally got ahold of an EA Advisor via chat. I was told that this is a common, global issue that the sims team and EA are aware of. I think there will be a fix soon. Disappointing, but I’m relieved to know I probably won’t have to spend anymore money. Bummer. I was so looking forward to playing with the new content. 

wait so the HS years pack isn't installed to anyones games cause I'm getting a little worried I didn't want to waste 40 bucks 

Unfortunately I had to repurchase Cottage Living. I am unsure if I got the first purchase of it refunded or not, and I’m unsure if EA eventually put an update out that fixed the buggy preorders. But I do remember with Cottage Living, reading on Twitter from the official accounts that there was a server issue or something along those lines that messed up the preorder processing. Also, still no luck with HS Years lol gonna be playing the waiting game for a while. But I will be in touch with another advisor if nothing is fixed by Monday. We must try our best to be patient. I’ve been playing Sims 3 in the meantime lmao 

Also I’ll add that  I clicked cancel in my order history online with Cottage Living before I had to repurchase. So I don’t necessarily believe I was cheated. I am just unsure if they were able to fix the issue after that pack was released and we had the same problem. 

I pre-ordered on 4th July. Found an email today saying there was a problem with my order. All I had to do was put in the security number on my card and then I was able to download! I don't know if I've bought it again or not. I noticed in my EA account that I was billed twice for werewolves. I have no idea why.  Pre-ordering seems to be the problem for me, but I wanted the extra pack stuff for early ordering. No biggie in my world, but if you're like me and miss an email, do check as it could be that causing the issue! Happy simming to everyone! (I sincerely hope!)