Hackers able to unban themselves
Over the past couple of moths, strange things have been going on on my Origin/Apex account.
First thing that I noticed is that someone has been playing legends I never play, the said legend would be on the Apex home page as if it was played last. Also, someone has left the club (which I created and couldn't be kicked from). Straight away I changed my password. One or two weeks later my account was banned, I could open the game but couldn't queue up for a match. Seeing that I engaged the EA Help Desk via chat where I got representative so robotic in his listening and answering skills that I thought I was speaking to an AI. It was only one day later that the suspension appeared in my ban history page and I got a notification email saying that my account has been permanently banned due to cheating. My first reaction was to change every possible password I have, all my email accounts, and I changed the Origin password multiple times. I browsed the forum a bit and found out that the live chat with support is actually using real people, so I decided to try it again, this time I was assigned with a much more capable agent who stopped, listened, and assessed the situation. He escalated my issue to the Terms of Service team for investigation and closed the current case. Two weeks later and I didn't get any kind of update so I decided to try to contact Support again and ask for one, this time via email, and my ticket got flagged as duplicate. So out of desperation I checked the "My Ban History" page and saw that my ban was gone. Next, I logged into the game and saw that, not only can I queue a game, but whoever has been using my account has grinded it to Platinum IV (probably still cheating, but doing a poor job, with 80 games played, and 12 won). I decided to update the duplicate ticket and let them know what is going on with my account, attaching pictures of the rank and statistics. I know someone read it, but nobody answered me yet. Probably to ashamed to admit that EA can't do anything about hackers lifting their bans and being able to always know a persons password.
TL:DR
My account has been hacked, used for cheating, permanently banned, but then unbanned and the person is still playing on it, probably still cheating.