Hackers able to unban themselves

bump

Hey @OWreject,

This situation would definitely be pretty concerning, so I wanted to try and clarify what's happened here.

Just to be clear, it's definitely not possible for anyone to be unbanned without going through our Terms of Service team. 

It looks like that's what happened in this case. I'm showing an email explaining what you'd need to do to regain access to the account was sent out about 17 days ago, though it sounds like that may have been missed.

Since that was resolved pending an action on your end, the case was closed at the time. With the more recent contact, an additional appeal would have been closed as a duplicate since the situation had already been resolved, pending that last action on your end.

If you're still unable to access the account, I'd recommend going through all the security steps here before reaching back out to an advisor. 

Apex Legends is a free to play game, that is the main issue with the cheaters and hackers because when they get banned they just go "Oh I got banned... I guess I will just make another account to cheat and hack on."

The issue here is that all these steps have been performed. I did not lose access to my account, but someone else also has access alongside me. Someone is able to know my password no matter how many times I've changed it. I changed the password more than 5 times, I'm using login verification already.  I am playing form a trusted device only, which is my PC, and yes I have reinstalled my windows to make sure I am not compromised on my own device. It is after reinstalling windows that I changed my passwords for my emails and the games. The only thing I haven't done is add a secondary email, which I don't know if it will help me much in this particular case.

As I said, someone is not only able to always use my account, no matter what the password is, but the ban has been magically lifted. I believe that if it was lifted by ToS team, I would get some kind of notification, and wouldn't notice any playtime from the hacker, which I did.

Now try to tell me again that this isn't simply a hacker being able to do whatever he wants, and tap into your servers, and you guys not being able to do anything with it.

@ShowMeUrDeathBox  This is a whole different situation. The hacker opted out for hijacking my Level 380 account, instead of making a new one. And even after he got my account banned, he managed to get it unbanned and continue playing on it. I can also play on it, I have access, but I don't want to put any of my friends at risk of "hacker association" ban .

Hey @OWreject, 

I can absolutely understand the concern, but fortunately this looks no different than other accounts that were previously compromised and have had the Apex action cleared by our ToS team due to that compromise.

This action was absolutely removed by our ToS team as they investigated further and realized the activity was due to someone else accessing the account. Once you updated the login information that would have re-enabled the account.

While I'm not seeing any logins from anyone else since that information was updated, if you've completed the security steps above and still suspect someone else may have access to the account please feel free to reach out to an advisor so they can go through the account with you. Afraid that's not something we're able to do in further detail on the forums.

@EA_Mako  Ok, I didn't notice any activity in Ranked lately. I Guess the account got grinded to Platinum IV before the ban and not after, but I just didn't notice it.

My question now, Is there anything that can guarantee that my friends wouldn't get banned for "cheater association" if they group up and play with me? If my account is still compromised and someone is playing alongside me, could we use this thread as proof to absolve them.

LOL they dont care about hackers. Hackers = Profit for EA. Sorry about your account man, hope you get it resolved.