Community ManagerI can understand where you're coming from, but that's the way the game was initially set up before the heirloom shards were introduced. I haven't heard if there are any plans to allow the option to exchange or refund an heirloom, I'm afraid.
/Kent
Community ManagerI can definitely understand the frustration. This is feedback we've been hearing since the heirloom shards were introduced, and we have passed it along to the Apex Legends team.
If anything changes with this in the future we'll be sure to post an announcement to let everyone know.
/Kent
You can provide feedback directly to this forum, @JACKTH3R1PP3R97 and they'll sent constructive ideas/posts over to the devs.
The developers themselves use the feedback from the communications team to make decisions. Of course, they also look at their data from the game 🙂
its actually very common knowledge amongs apex players. and id be kind angry to see it nerfed after spending roughly 1k for two of them.
Hey @EA_Kent
LoL people out here complaining that they can't get an heirloom!
I've spent roughly $1,000 and I can't even queue into a match! LAUGH OUT LOUD BRO!
Is there any way to see the counter on Apex packs? I've been playing since week 1 and I've never seen an heirloom shard. I would like to know how many more I've got to go through. I'm about level 500. Thanks.
I used the counter. It looks like I'm about 200 away from a guaranteed heirloom. BOOOOOO
Community Manager
