Forum Discussion

Rising Newcomer

2 months ago

Solved

The Apex coins I recharged haven't been credited to my account！

A few days ago, I recharged Apex Coins on the Steam platform. Steam has confirmed my purchase, but the coins from this transaction have not appeared in my Apex account.

EA_Mako
2 months ago
Hey Rzz721,

If those coins have still not shown up for you, please follow these steps to double-check some of the more common reasons that may cause this issue. Since you've mentioned it's been more than 24 hours at this point, if you're still not seeing the coins after checking through the steps above, it would be best to contact support directly.

Please be sure to have these purchase details available for support so they can check into this with you further. You can create a case here or with the steps in the above link to get started.

1 Reply

EA_Mako
Community Manager
2 months ago
Hey Rzz721,

If those coins have still not shown up for you, please follow these steps to double-check some of the more common reasons that may cause this issue. Since you've mentioned it's been more than 24 hours at this point, if you're still not seeing the coins after checking through the steps above, it would be best to contact support directly.

Please be sure to have these purchase details available for support so they can check into this with you further. You can create a case here or with the steps in the above link to get started.