Forum Discussion

RuPpErTstong32's avatar
RuPpErTstong32
4 years ago

Why does someone's heirloom shards go away if they haven't spend it yet?

Hello EA,

           My friend got a heirloom 1-2 months ago. His shards recently disappeared and he hasn't spend it on anything. It disappeared about 3 weeks ago. He couldn't choose who's heirloom he wants that's why he hasn't spend his shards. I have proof from when he had shards and then now of him going through the heirloom shop.

gameplay discussion

6 Replies

  • BigMacAttack8u's avatar
    BigMacAttack8u
    Seasoned Ace
    4 years ago
    @RuPpErTstong32 This should not have happened, I would recommend telling your friend to contact EA, they are usually pretty quick about this. I would send the Email with the proof, that makes it more likely for it to get fixed quickly. Sorry this happened. Happy gaming!
  • RuPpErTstong32's avatar
    RuPpErTstong32
    4 years ago

    Here is the proof. The person didn't have a phone but his name is FootToeNeck on xbox. I just need ea's email to send it to them and contact them.

  • Midnight9746's avatar
    Midnight9746
    Hero+
    4 years ago

    @RuPpErTstong32Are any of the heirlooms marked as claimed (Including the Bloodhound skin)? I got my first set of shards during the beginning half of Season 12, and I just got Valkyrie's heirloom with them. So, they shouldn't of had just disappear.

  • BigMacAttack8u's avatar
    BigMacAttack8u
    Seasoned Ace
    4 years ago
    @RuPpErTstong32 Go to this link: https://help.ea.com/en/contact-us/?product=apex-legends&platform=xbsx&category=report-a-bug&issue=report-bug
    This is the contact EA link. Where it asks you to select a game, type in or select apex legends. When it asks your platform, select it from the options it shows you. Then it will ask you to select a topic (it will give you a list). Then it will ask for you to select the issue. You can then continue by selecting the button Select contact options. Happy gaming!
  • RuPpErTstong32's avatar
    RuPpErTstong32
    4 years ago

    Nothing is claimed, i have proof this is not me i got the wraith heirloom. The picture is him making sure that his is fully gone and this is the proof he don't have the skin either.