Forum Discussion

Seasoned Newcomer

2 days ago

Account ban

My account was inexplicably banned. I have been waiting for almost a month and submitted appeals twice, but EA hasn’t responded to me at all. As an ordinary player, I have played the game for nearly ...

Community Manager

2 days ago

Hi IGOR0826,

IGOR0826 wrote:
I have been waiting for almost a month and submitted appeals twice, but EA hasn’t responded to me at all

Hmm, that is unusual. 🤔 They try to respond as soon as possible... Could you check your spam and junk folders or promotions tabs in your email inbox? An email response from Terms of Service may have been auto-filtered, and those tend to be the usual spots they get filtered to.

What does your case status say? You can find cases you've submitted in your 'My Cases' page when logged into the EA Help site.

- EA_Lanna

IGOR0826

Seasoned Newcomer

2 days ago

No emails, no messages, nothing at all

EA_Lanna
Community Manager
2 days ago
Hi IGOR0826,

Yes, you mentioned that. I understand you've not heard back. I won't know why, but I'll try to offer advice to help you reach out to them. Could you take a look at the cases in your My Cases page? I outlined how in my earlier post:

EA_Lanna wrote:
What does your case status say? You can find cases you've submitted in your 'My Cases' page when logged into the EA Help site.

- EA_Lanna