So i have been grinding to get to get crafting materials in the battle pass in order to be able to afford the quarantine 722 wraith skin. it has been a long journey, but i finally got 1200 crafting metals so i could have the opportunity to buy it from the legends screen. but when i when to craft it, it shows that you can buy it for 1800 apex coins. me not completely focusing on my monitor, did not see that there were 2 options, one for crafting metals and one for apex coins. so i am asking a Ea dev, or anyone that can help, to please remove the quarantine 722 wraith skin from my account, and give me back my 1800 apex coins. if this is not possible, i would expect to still be compensated in any way in order to give back my well earn and bought apex coins. If even that is not possible, please contact me with reasons why this is not possible. thank you for your time

Hey @REE_IM_A_COWBOY Once a currency is spent in-game we do not offer a way to refund or exchange the currency you used on the item.

@EA_Illium Once again, I am please asking you to refund my purchase. on your side it does not even cost you anything, on my side, it has cost me 40 dollars that I was planning on saving for future skins and cosmetics. Please I am asking you just take the skin away and give me my coins back. I know it is possible. It doesn’t hurt to help a active member of the game’s community and supporter. I have spent over 100 dollars on this game and you can’t even think twice to actually help me? Thank you for your time

@REE_IM_A_COWBOY As mentioned above, "once currency is spent in-game, we (EA/Respawn) do not offer a way to refund or exchange the currency you used on the item". All sales are final. You even stated in your initial post that the situation arose because you were not paying attention. If you have spent over $100 dollars on Apex, I find it hard to believe that you were not aware you can purchase content with 2 different currencies (coins or tokens). You are expecting a refund/exchange because of something you did. It is not EA or Respawn's fault, in any capacity. Also, 1,800 Apex coins is equivalent to $18, not $40

@dSKyNafinchin I spent 40 in one sitting. And I do understand it is my fault. And I have said it once and I’ll say it a million times. I’m it does not hurt your side to remove the skin from my account and give me my coins back. How many times do I have to beg before something happens? There is no reason why you can not cooperate. Please help me. Thank you for your time.

@REE_IM_A_COWBOY I don’t think anyone can help you about this. Just take this as a lesson and read carefully before clicking.

Apex spent wrong currency | EA Forums

11 Replies

EA_Illium
EA Staff (Retired)
4 years ago
Hey @REE_IM_A_COWBOY Once a currency is spent in-game we do not offer a way to refund or exchange the currency you used on the item.
REE_IM_A_COWBOY
4 years ago
@EA_Illium Once again, I am please asking you to refund my purchase. on your side it does not even cost you anything, on my side, it has cost me 40 dollars that I was planning on saving for future skins and cosmetics. Please I am asking you just take the skin away and give me my coins back. I know it is possible. It doesn’t hurt to help a active member of the game’s community and supporter. I have spent over 100 dollars on this game and you can’t even think twice to actually help me? Thank you for your time
dSKyNafinchin
Hero (Retired)
4 years ago
@REE_IM_A_COWBOY As mentioned above, "once currency is spent in-game, we (EA/Respawn) do not offer a way to refund or exchange the currency you used on the item". All sales are final. You even stated in your initial post that the situation arose because you were not paying attention. If you have spent over $100 dollars on Apex, I find it hard to believe that you were not aware you can purchase content with 2 different currencies (coins or tokens). You are expecting a refund/exchange because of something you did. It is not EA or Respawn's fault, in any capacity. Also, 1,800 Apex coins is equivalent to $18, not $40
REE_IM_A_COWBOY
4 years ago
@dSKyNafinchin I spent 40 in one sitting. And I do understand it is my fault. And I have said it once and I’ll say it a million times. I’m it does not hurt your side to remove the skin from my account and give me my coins back. How many times do I have to beg before something happens? There is no reason why you can not cooperate. Please help me. Thank you for your time.
Cheese9Man
4 years ago
@REE_IM_A_COWBOY I don’t think anyone can help you about this. Just take this as a lesson and read carefully before clicking.
REE_IM_A_COWBOY
4 years ago
@Cheese9Man why can’t someone help me?
dSKyNafinchin
Hero (Retired)
4 years ago
@REE_IM_A_COWBOY Just for the record, I do not work for EA or Respawn, Lol. Also, you do not have to spend $40 to get your 1,800 coins back. You can purchase the 2,000 coin bundle for $20, if memory serves me

As for why they can't help you, it comes down to policy. They do not offer refunds/returns for in-game purchases. There have been topics on this forum requesting such a feature (other titles like Fortnite offer a short refund window), but I have not seen any mention from any EA/Respawn officials regarding the matter, other than to state that they do not offer refunds. Repeatedly asking/begging will not increase your chances.

As @Cheese9Man said above, this is a learning experience. Always be sure you KNOW what you are spending, whether it be on a video game or in real life.
REE_IM_A_COWBOY
4 years ago
@dSKyNafinchin I just want to know if someone out there can actually help me. This whole experience has led me to believe that the community and ea does not care. I also don’t want to spend more money on a game with the fear of this happening again. Thank you for your time.
dSKyNafinchin
Hero (Retired)
4 years ago
@REE_IM_A_COWBOY I understand the frustration, but it is not their fault. You clicked the wrong thing. Unfortunately, you will not be able to get a refund. Not from EA and not from Respawn. Just pay attention in the future and be sure to click on the currency that you are wanting to spend. You shouldn't fear this happening again, as it was not a glitch that caused it. Click on the correct currency, and the issue is null and void. Best of luck to you, in the future!
Cheese9Man
4 years ago
@REE_IM_A_COWBOY This is not the first time someone had a similar issue with you (mostly wrong heirloom picked threads). Unfortunately, if you already bought it, nothing can be done. You can refund your money through your bank but you’ll be risking your account getting banned. Just be careful next time when buying not just in Apex but also in other games if you decide to move on.