Forum Discussion

5 years ago

Solved

Banned and website won’t make a case

I got banned but the thing is I don’t even have a computer to play to get banned. Then come to this website on my phone not just one day but multiple days on different browsers just for it to endless...

discussion

EA_Lanna
5 years ago
Hi @StonE11b,

I'm afraid we aren't equipped to assist with these cases from the forums. If you're running into issues sending in a webform, our EA Advisors can assist you with sending one in on your behalf if you connect with them directly. They can be reached through our help.ea.com website.

As another forum member has already kindly taken the time to respond and share this information in this thread, reports from other players on the forum do suggest that the average response time is quite long at the moment and it may take a while before you hear back from the Terms or Service team. Once they have received your webform and completed their investigation into the ban, they'll reach out to you via email from this address: noreply@ea.com.

Please take a moment to read through the information in this thread: "EA Bans and Suspensions - How they work and how to get in contact with us". It should help answer most questions on this subject. In the meantime, as there is no further information we can add and due to how this discussion has been conducted, I will lock this thread.

Thanks,

EA_Lanna

(Edit: Corrected information in opening sentences)

E9ine_AC

Hero+

5 years ago

@StonE11b Again as i suggested sounds like your phone is blocking the load not the site it self. It should load it with no issue at all as it does for a lot of us. Also try clearing all the sites cookies completely on your phone.

I know your upset but no need to go off on the person trying to assist you. =P All i seen you post was you tried multiple days multiple browsers. Just trying go through basics.

StonE11b
5 years ago
@E9ine_AC If you were trying to assist then you would have read in the first post and then your first reply post and you can tell you are not really trying to help.
- E9ine_AC
  Hero+
  5 years ago
  @StonE11bHmm, Alright ill leave you sitting here with no solutions then. Sorry for trying to assist you and you rejecting it. I read your post it says nothing at all about clearing cookies it also says nothing about possibly the phones protection blocking the connection of the site. Maybe someone else will assist you trying figure it out. Giving the attitude you throw out i doubt will be many. Instead of actually trying the suggestions you would rather be negative.
  - StonE11b
    5 years ago
    @E9ine_AC I don’t want help from you or any one that doesn’t work for EA this is the only forum that allows without having a social media account. But thanks for making your self feel important on the account of someone else’s opinion.