Forum Discussion

reality_explici's avatar
4 years ago

Banned While Playing Ranked

I received a banned message while playing ranked. I was playing for a few hours with random team fills on ranked, when at the start of a new match shortly after air dropping my screeen froze and I recieved a "banned" notification. This seemed odd to me since I have never been banned before; neither on PS4 or PC. After dismissing the screen notification I reloaded the game and recieved a Abandoned Penalty from my rank match. When I checked my ban history on EA to view the activity, there was no history. Please advise on follow up steps. I do not want to be banned. Was this possibly an error?

1 Reply

  • @reality_explicit Howdy! I'm sorry to hear you're having this issue. Unfortunately, none of the people here at AHQ are able to assist or offer information about account bans, including the CM's with EA in their name. This process is handled solely by the Terms of Service (ToS) team. You will need to go to the link down below, and submit an email inquiry and await response from the ToS team. I have seen CM's mention that not all bans will show up in your ban history. I believe you can appeal bans up to 3 separate times, but if it was an actual error, hopefully it will get cleared up in round 1. Hopefully you can get back into the action. Best of luck to you!

    https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/