Is it still guaranteed after 500 packs bc I heard someone say it was out of 1000 now

@maximas1986 I have a theory that most people that feel they have opened enough fall into 2 categories-Those that cannot count or count packs that do not actually count, such as event packs.Those that only look at money spent and equate 100 coins to a pack. Chances are, many do not just open packs with all the coins. They probably buy some items. If you load 11500 coins, the max at once, you can open 115 packs, if you dont buy anything. But if you are like me, you may only load coins if you see an item or two you like. So you buy two items and wham 3600 coins gone, leaving only the possibility to open 79 packs.Can some people have issues? Yes, sure they can but from what I've seen on here is usually one of the two above.

@EA_DavidHi i see what you sent to meAs you can see my history of purchasesFrom 6.23 to 6.28 about 57500 successful coin purchases Then im use shards in game to unlook some epic items in mirage heirloom event So im not using 16800 coins to unlock mirage heirloom.After mirage heirloom unlock,Im sure there was 506 packs total i opened and still got nothing but more shards.

It's still on the 500th pack don't worry. 😉it's also less than 1% chance of getting it before opening 500 Packs

Hey @maximas1986 is it a 100% guaranteed thing to happen on or within the 500 packs?Yes, it is guaranteed to open an heirloom pack on your 500th Apex Pack if you haven't unpacked an heirloom yet. Does the counter reset after unboxing?Yes, the counter does reset after unboxing an heirloom you need to unbox again 500 Apex Packs for a guaranteed heirloom.You can get lucky of course en get it before but the chance is less than 1%. I haven't received my heirloom within 500th packs. Most of the time the user has miscounted their amount of Apex Packs.A handy way to count your apex packs is by using this Apex Pack counter.Apex Legends Pack Calculator by TheMikeZ If someone is sure they have opened more Apex Packs, they best reach out to an EA Advisor. They can look into this situation.Click here to contact an EA Advisor Sources: Apex Legends - FAQ Apex Packs I hope this answers your questions. 🙂

@Zeelmaekers actually that nice and i appreciate your confirmation but what about all the guys out there saying that they passed the 500 packs and still didn't get it ????is it a 100% guaranteed thing to happen on or within the 500 packs ?is the confirmation that we get in here is official ?and another question is , when you get the the heirloom does the count reset and have to open another 500 packs to get a second heirloom?

Heirloom | EA Forums

12 Replies

Zeelmaekers
Hero+
5 years ago
It's still on the 500th pack don't worry. 😉
it's also less than 1% chance of getting it before opening 500 Packs
maximas1986
Not applicable
5 years ago
@Zeelmaekers actually that nice and i appreciate your confirmation but what about all the guys out there saying that they passed the 500 packs and still didn't get it ????
is it a 100% guaranteed thing to happen on or within the 500 packs ?
is the confirmation that we get in here is official ?
and another question is , when you get the the heirloom does the count reset and have to open another 500 packs to get a second heirloom?
Zeelmaekers
Hero+
5 years ago
Hey @maximas1986

is it a 100% guaranteed thing to happen on or within the 500 packs?
Yes, it is guaranteed to open an heirloom pack on your 500th Apex Pack if you haven't unpacked an heirloom yet.

Does the counter reset after unboxing?
Yes, the counter does reset after unboxing an heirloom you need to unbox again 500 Apex Packs for a guaranteed heirloom.
You can get lucky of course en get it before but the chance is less than 1%.

I haven't received my heirloom within 500th packs.

Most of the time the user has miscounted their amount of Apex Packs.
A handy way to count your apex packs is by using this Apex Pack counter.
Apex Legends Pack Calculator by TheMikeZ

If someone is sure they have opened more Apex Packs, they best reach out to an EA Advisor. They can look into this situation.
Click here to contact an EA Advisor

Sources: Apex Legends - FAQ Apex Packs
I hope this answers your questions. 🙂
TopNoobKiller
Not applicable
5 years ago
@Zeelmaekers
Emm...I've had the same problem here
just bought 57500 coins to get 506 packs
and it’s nothing after opened it all......
TopNoobKiller
Not applicable
5 years ago
@Zeelmaekers
Emm...I've had the same problem here
just bought 57500 coins to get 506 packs
and it’s nothing after opened it all......
TopNoobKiller
Not applicable
5 years ago
@Zeelmaekers
Same problem here!!!
hayhor
Hero (Retired)
5 years ago
@maximas1986 I have a theory that most people that feel they have opened enough fall into 2 categories-

Those that cannot count or count packs that do not actually count, such as event packs.

Those that only look at money spent and equate 100 coins to a pack. Chances are, many do not just open packs with all the coins. They probably buy some items. If you load 11500 coins, the max at once, you can open 115 packs, if you dont buy anything. But if you are like me, you may only load coins if you see an item or two you like. So you buy two items and wham 3600 coins gone, leaving only the possibility to open 79 packs.

Can some people have issues? Yes, sure they can but from what I've seen on here is usually one of the two above.
EA_David
Community Admin
5 years ago
@hayhor seems to be on the right track.

I've personally looked into a lot of these, and the system does appear to be working correctly. If I ever do find evidence of it not working correctly that would of course be a major concern to be highlighted as a priority

There are of course some wild claims from folks who wildly overestimated pack purchases, but also a lot of cases where folks were diligent in tracking purchases and it's a lot less clear why the guarantee wasn't hit.

Key things are spending coins on event packs, direct purchases, and crucially, failed coin purchases. If, for example someone buys multiple packs of coins and one purchase gets rejected, they may reasonably calculate their coin purchases based on their intended purchase amount.

@TopNoobKiller I've sent you a DM with some context on what I can see from my side.
TopNoobKiller
Not applicable
5 years ago
@EA_David
Thanks for the reply, This problem really bothers me a lot
My accounts still have bloodhounds heirloom need to unlock
these days I bought 57500 coins and get 506 packs ,after i opened it all, there is nothing about heirloom shards...
maximas1986
Not applicable
5 years ago
@Zeelmaekers thank you for your reply , so basically any player with lvl 500 then he have opened 198 packs and he have to buy the rest with coins but it should be normal packs ONLY as all season pass packs and all event packs is not considered as a part of the 500 packs related to heirloom.
please correct me if i am wrong