Forum Discussion

MaxBlackGold's avatar
MaxBlackGold
New Novice
2 years ago
Solved

Help with False Ban

Hey guys I've been banned for cheating and I tried to re-appeal multiple times with EA Help

At first i thought I was just temp banned for being AFK but later I get an email saying it was because I cheated


Later I figured it might because I was using Nvidida Geforce and I actually googled to see if others were banned for using it too and there is a lot of results

so i played a match and at the very end got the final 3 kills back to back and it was the clip of the game, and I went to go screen capture it, but Windows Gamebar wasnt recording and neither was Geforce so i turned it on and left it recording for a minute

I showed the support team I had litteral footage of my task manger and my alt+tab at the time of the ban but they say my case is closed and finalized


It's like dude I'm banned from playing a game i really want to play and that i spent money on and I didnt even do what I'm accused of and I dont know where I can turn to to actually get this thing taken off

I dont even want to create a new account: Because A) i spent money and worked hard on my current account and I've had it practically since the week of launch

B) isnt avoiding bans against ToS too?


What are my options here? is there anyone who can help! 

I dont know what to do

Unfortunately this all happened around my birthday so i couldnt even play Apex on my birthday


Please if someone knows anything I can do to get vindicated on this

I DID NOT CHEAT

I DID NOT DO IT

If there is anyone who knows anything that can help or any higher authority i can talk to please let me know 

  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    @MaxBlackGold 

    If your account has been investigated by Terms of Service 3 times and they have not found any evidence the ban was in error, it will not be lifted.

    Edit: Thread locked since we cannot help with banned accounts.

4 Replies