My main account got banned for no reason I haven't cheated and never will. When I go to check appeals to try to get my acc back it says I have no ban history and cant recover my account. So I tried to make a new acc(the one I'm on currently) I started apex and played the training then one game and got banned on that acc someone help me idk what's going on.
Thank you I've made an appeal but it said i was using game enhancing things the only thing i had was a crosshair over lay and i got software banned is that against tos?
Community ManagerHey Savorey,
If you feel that an action was placed on your account incorrectly, please follow these steps to create an appeal so our Terms of Service team can take another look. They'll have the right tools and records to review this for you, as we're unable to make any changes or discuss account details here on the forums.
Can you check your Connected Accounts page for the platform accounts you usually play with to confirm you've signed in to the same account that's been actioned? It'd also be worth checking your Order History page, if you've made purchases in the past, along with the 'Member since' message near the top of the same page, to see if the account creation date aligns with when you first started playing Apex. You'll need to be signed in to the actioned account for the Penalty History tool to be populated.
If you're unsure or struggling to locate the correct account, it might be worth connecting with our live support team for assistance.
Once you create the appeal, please keep an eye on your case history page, and the ToS team will reach out via email once that review is complete. Thanks!
Community ManagerCommunity Manager
