Hey @Capt_sneaky !
When your account is actioned with a ban or suspension, you need to contact the ToS team.
You can contact the Tos team: here.
Read this post careful and follow the steps explained to appeal your ban or suspension.
This can take up to 5 business days.
If you have any more questions, please drop them down below.
@Zeelmaekers why would I have to wait 5 business days? I actually never received any official information on my "sanction on my account" no email nothing. I would like to get into contact with someone now, before i dispute all my transactions i made in the game.
Terms of Service and User Agreements are clear. You have to wait for the appeal to be processed. Who banned you? Origin? Respawn? Easy Anti-Cheat?
@Bowi_QC I don't know at all, I never received an email or anything about this. I had to actually go through a whole process within the support page to find out. All i want is some answers, on what happened and what is going to happen.
My account got sanctioned. I had a number i could call. Got told i broke a rule. They said they will escalate it and i will be contacted by email. First time for a ban and my account getting sanctioned and this is how they treat people. It is disgusting. And they also wont tell you until after they investigate. Im sorry this isnt much help hope you get it fixed. I also despise the fact they say 14 days someone will be in contact with you, like we havent paid for a service, this is theft at the highest level.
Community Manager
