5 years ago

Still perma banned - and EA says stop asking

So I'm still perma banned - accused of cheating. Which I didn't do.

I had validated my account was not hacked. Since all of my stats were still my own.

I have continued to keep asking EA to unban me, explain why they banned me. Etc

To no avail.

So I keep creating new cases to try to get them to unban me. Well the one I created today, got an instance response from EA.... See attached.

Yep not only is my account Perma Banned.. But now I'm instant perma banned from being able to ask them to review it.

That is just hilarious.

So - I never cheated.. I absolutely hate cheaters. I always try to report them. I played the game with my son (him on PS4 on my BinkDeBook account there - which is still fine).

I had a PS4 remote plugged into the PC, using the PS Remote Play application so I could just talk directly with him when playing, so if we did Duos or Trios, it was just the two of us talking. or if he had other PS4 friends we'd all 3 be on the PS4 communication system (no different then say a Discord app with PCs). My overall stats sucked. But I had grinded my way level 284.

So basically EA/Respawn took my money for Battle passes, skins etc. And then have perma banned me, won't state what they think I did (since per them, we can chose to ban people and don't have to explain ourselves). And the only way to fight it is with the standard TOS request. Which they have now banned me from asking help from.

So I need suggestions - who do I have to contacts to get help to get my account unbanned. The "normal" method appears to now be blocked for me. I'll keep trying but as I can tell already and instant response means it won't matter.

I really would like my account and skins back. I've still avoided created any new account to play on, since I still have no idea what they think I did. And then I don't want to be one of those low level people, fighting in bot lobbies, accused of a smurf account, since I have over a year under my belt of playing the game.

So again, when you exhausted all of the normal chains - what am I suppose to do now? Say what you want, but I've been very consistent in my forums commentary - I DID NOT CHEAT and HATE CHEATERS. And for someone like me to be accused of cheating, it drives me nuts. Hence why I keep fighting for my good name.

Any help or suggests - any other work around in the system to get any type of direct connection with someone.

To me it's a pride thing, I know I didn't cheat, it pains me to be accused of cheating, and I'd like to clear my name.

The fact it's a perma ban on me, and can't win an appeal, and yet I can see people in the APEX community who are proven to be cheaters, continue to work around the system, and/or get cleared, drives me nuts.

discussion

42 Replies

EA_Aljo
Community Manager
5 years ago
Hi there, @BinkDeBook.

We can't help with banned accounts through Answers HQ. Normally, I'd refer you back to submit another dispute, but If you're being told there are no further reviews available, it means they've investigated your account multiple times and have not found evidence that the ban was given out in error. Unfortunately, it will need to remain in place.
B0n3SawMcSizzla
5 years ago
@BinkDeBook I tried to message Conor Ford on twitter @RSPN_Hideouts today. I mean they ban hundreds of thousands of people each season. Hopefully they can look at a few of us outlier cases.
BinkDeBook
5 years ago
@B0n3SawMcSizzla I've sent him like 3 or 4 direct messages on twitter as well. Never heard back. Maybe coming from a few of us it will work?
BinkDeBook
5 years ago
@EA_Aljo To me I'm just trying to find a way to talk with some one on this. TOS are not the answer. The forums are a place to bring it up, but not an answer. So now I need to find a way to directly talk to an actual person.
EA_Aljo
Community Manager
5 years ago
@BinkDeBook

There isn't anyone you can talk to about this other than ToS so most likely you're not going to get a response or it'll be a response telling you to submit a dispute with ToS.
B0n3SawMcSizzla
5 years ago
I hear about people getting their account back several months later. Do you think ToS is gonna calm down and restore our accounts at a later date? They need to admit that they aren't prepared to handle every situation.
EA_Aljo
Community Manager
5 years ago
@B0n3SawMcSizzla

I don't have any information for you. Lifting bans is completely up to ToS. The only way to reach them is to submit a dispute.
BinkDeBook
5 years ago
@EA_AljoAnd yet they will no longer accept a dispute from me. Within <5mins it was rejected. So it seems like that method only works if they find a hacked account. If something else fired the ban off, and it doesn't show a hacked account info, they don't seem to do anything.

Even when you didn't do anything to cheat, you're still labeled a cheater and perma banned. Fundamentally there has to be another way then just going through the ToS's website request.

It is clear that there are other's like me (such as @B0n3SawMcSizzla) who are stating the exact same thing, and the ToS has basically said, we can't handle over turning it.

And yet we've seen higher profile people manage to get it fixed, using another method. So it is clearly workaround-able depending on influence.
EA_Aljo
Community Manager
5 years ago
@BinkDeBook

We can't discuss other player's accounts. If they had bans overturned, it would be due to finding evidence that the ban was made in mistake. After multiple thorough investigations, ToS hasn't found anything to support that your ban should be lifted. I understand how frustrating this is, but there is nothing whatsoever we can do about it through Answers HQ. We cannot handle anything at all that is account-related. Bans are absolutely, 100% up to ToS so continuing to make requests on Answers HQ is not going to help.
BinkDeBook
5 years ago
@EA_AljoSo I'm more treating this as a communication method to others. And as a way to reach others in a similar boat. I already know that the Answers HQ can't help - I got that both from the very beginning when I started down trying to deal with this, and all the FAQs that exist.

Even when I first posted some of the comments I got from others were - we've never heard of any time ToS has overturned a Perma Ban that didn't have some sort of proof of hacking.

Which so far has held true. Which keeps bring me back to having to comment to others on here to let them know that this is still holding true.

If people stop commenting on it, or stating the same fact, then I get what I heard - some one shows up - complains they didn't cheat.. Doesn't get anything and then stops coming around...

Therefore they are just making that comment up, and we can keep treating anyone who says that as cheaters, and not provide help.

I refuse to be that type of person. I'll keep coming back. Keep making the same comments, and keep trying to bring this message up. If the overall Answers HQ are not given the right power, then maybe they can bring these types of messages up to a higher authority in some weekly or monthly meeting, which in the future can help improvement the quality of life for the Answers HQ community team members, and the Player Community people.

When a system is shown to have some issues, sometimes it just takes 1 or 2 voices to keep bringing things up to help promote a set of change to occur.

If people stop trying to make a difference, it makes for a horrible world to live in. And I don't like those types of worlds, which is why I always tend to show up and try to make a difference somehow, even if it seems like a losing battle. At least I put the time and effort into trying to improve things for others.