Dealing With "1 Player" In Queue After Being Unbanned

Hello everyone,
I’ve been trying for over two months now, sending multiple emails and support tickets, to get unbanned. My account was hacked, and the hacker did something that caused me to get banned in Apex Legends.

With my first unban request, I was actually unbanned and able to log back into Apex Legends on my PlayStation 5. However, now I seem to be under some sort of “shadowban”: the matchmaking queue is stuck permanently at “1.” I can’t enter the Firing Range, play Ranked, or access any other modes.

I’ve already changed my email address three times, but nothing has changed. Support doesn’t respond at all—even though I’ve invested a lot of money in Apex Legends. I don’t get any replies by email, and my unban requests aren’t being processed. When I contact live support, they just tell me to submit another request—but how can I, if nobody responds?

Has anyone else experienced something similar?

[Superuser Edit: Updated thread title]