I bought an octane skin shurikin showboat on Apex awhile ago , well with this most recent update, the skin now has bright white stars all over it and personality ruins the reason I bought the skin to begin with , if you're gonna change skins months after the released u shouldn't have released it, bottom line is I want my money back , if the skin looked like the way it does now when I bought it , I wouldn't have ever bought it to begin with

@Anidot3 i don't care about character skin , but i have to say you have all the rights to complain.even when it's a digital content it's a product , specs and looks should not be altered without approval.when they want to do something like that then a refund option should be on the table

@Anidot3 I don't think they often change skins, this could be a bug.Not sure whether or not you are eligible for a refund, though you could always try.I'd recommend contacting support for this one: https://help.ea.com/en/contact-us/ as on AHQ we can't really deal with account related problems.

Howdy @Anidot3 , did you happen to try restarting your console/computer? The most recent images I can find for that skin, don't appear to have the bright white stars that you mentioned, so hopefully it was a temporary bug. Do you have a screenshot of the skin on your end, by chance? The image below, is the most recent one I found

@dSKyNafinchin I don't own this skin, but it shows up with red and white stars when I preview it in the shop window. It looks frankly terrible because the white stars completely change the aesthetic.

I would interpret this as a bug, and I'll report it as such. I do have the skin from before so I can grab screenshots locally, but I never actually used it, so can I check if there are any changes to the 1st person model too, or if it's just the 3rd person model that's changed?

Want my money back bc u changed how the skin looks

16 Replies

maximas1986
3 years ago
@Anidot3 i don't care about character skin , but i have to say you have all the rights to complain.
even when it's a digital content it's a product , specs and looks should not be altered without approval.
when they want to do something like that then a refund option should be on the table
XHelperZ
Hero+
3 years ago
@Anidot3
I don't think they often change skins, this could be a bug.
Not sure whether or not you are eligible for a refund, though you could always try.
I'd recommend contacting support for this one: https://help.ea.com/en/contact-us/ as on AHQ we can't really deal with account related problems.
E9ine_AC
Hero+
3 years ago
@Anidot3 I do not think they issue refunds for these type of things. I know the pain of even recolors. I have bought most of the skins I thought would be exclusive. They did say a few seasons ago old battlepass rewards and such now can make a return. So the information was out there that there is a chance old skins could make a return.

It is no different really then going to a retail store buying the last item on the shelf and it makes a return later down the line. A lot of skins are highly requested to make a return so they def will come back at some point later down the line. I am not sure if this applies to only battlepass skins though. Can't recall if I have gotten a recolor from an event given skin.
dSKyNafinchin
Hero
3 years ago
Howdy @Anidot3 , did you happen to try restarting your console/computer? The most recent images I can find for that skin, don't appear to have the bright white stars that you mentioned, so hopefully it was a temporary bug. Do you have a screenshot of the skin on your end, by chance? The image below, is the most recent one I found
Xubunnytwo
3 years ago
As for refunding, no I am certain they don't. Just as when games shutdown only one month after you purchase the latest DLC for $40. I know it really sucks, but all companies have several butt shields in place within their Terms of Service. No one ever bothers to read the ToS contract, this is why I plan to market a game, where the EULA clearly states; you give me all rights to your first born child and sell me your immortal soul. 👿
Kyldenar
Seasoned Ace
3 years ago
@Xubunnytwo This is why I never spend money on an online only game anymore. When Guild Wars 2 and Destiny 2 finally do go down, I will have no games left without an offline single player mode.
LaughingSharko
3 years ago
@dSKyNafinchin I don't own this skin, but it shows up with red and white stars when I preview it in the shop window. It looks frankly terrible because the white stars completely change the aesthetic.
MazyRun
3 years ago
I also noticed this change, I can't figure out if it's a glitch or an intentional re-design. There are a couple of skins I missed first time round which I intended to pick up next time, shuriken showboat is one of them. I quite liked that it was a subtle style epic skin, basically just black with some minor red animated parts (not too overdone). The new design basically turns it into a xmas tree (covered in way too many white stars), it doesn't appeal anymore. Hopefully it's just a glitch because I don't think they would intentionally animate so many parts of the model (maybe it was only intended to add some small stars to the gloves but somehow the entire lower half got painted in).. if it's intentional it somehow doesn't work aesthetically when that much surface area is animated (it messes with the details and contours). It is quite problematic re-designing an existing skin which has already been purchased by so many players (even if they were confident the re-design was an improvement). I think I've noticed some subtle changes to existing skins before but this alteration, if intentional, is virtually a recolor.
EA_David
Community Admin
3 years ago
I would interpret this as a bug, and I'll report it as such. I do have the skin from before so I can grab screenshots locally, but I never actually used it, so can I check if there are any changes to the 1st person model too, or if it's just the 3rd person model that's changed?
pandareno1999
Hero+
3 years ago
I wonder if anyone complained when they added the missing Roman numeral to the Clocktane skin? Kinda like those ultra-valuable incorrectly minted coins.