Why is my apex account banned?
I has been a long time to no login. Can I get my records from my last play session?
(CM: Edited to remove formatting to improve readablity)
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi @L1t_Nex,
Thanks for reaching out to us on Answers HQ, but you're through to the forum team on here. We won't know why your EA account might be banned, sorry, but you may be able to learn more about your ban by checking these:
- Email: Can you take a look through your emails? There should be an email from Terms of Service that shares the general rule broken for example: ban applied for cheating/hacking/hate speech/etc. Sometimes the email can go to your spam/junk folders or if you're using gmail, it might be under the Promotions tab. Check for an email from this address: noreply@ea.com
- In-Game: There may also be the message displayed on the screen see in-game that shares the rule broken.
- Rules: This article shares more about Apex and the rules too. It may come in handy by jogging the memory or expanding on the information displayed on the screen or detailed in the email: "Play by the rules in Apex Legends".
For more help, you're looking for the Terms of Service team; they would exclusively help and discuss ban cases. If you believe there's been some sort of mix-up with the application of a ban, they can be reached by filling out the webform (that sends in an appeal to them).
- EA_Lanna
So can i get my game records or the game time of the last game before the ban. i am so confuse because my last login was at least half a year ago.
And if i can't get any help in here,where can i get help
(CM: Posts shared in a row have been merged. Check out this post for tips on how to edit and add more to a post.)
- EA_Lanna
Hi @L1t_Nex,
I'm not sure about your game record... our support team may be able to discuss your game history if you reach out to them: go.ea.com/HowToEAHelp
For the ban, I included information on where you can get more help in my earlier post. I'll pop the specific portion below:
@EA_Lanna wrote:
For more help, you're looking for the Terms of Service team; they would exclusively help and discuss ban cases. If you believe there's been some sort of mix-up with the application of a ban, they can be reached by filling out the webform (that sends in an appeal to them).
- EA_Lanna
Community Highlights
- EA_Mako2 days ago
