1 players in queue

i have the same problem and i have no idea where or who to go to get help since support chat sent me here 

Same issue here, need help please.

i play with friends on pc, that will avoid this problem, but I cant play solo

EA_Mako​ plz help me fix this

Stuck in matchmaking after account got hacked

I recently got my account back after my hotmail was taken from me - I found a ban but since it wasnt me I was successfully able to overturn it but now I cant load into any matches or firing range or games because its stuck on "1 player in queue" 

Any help for this would be greatly appreciated thank you

Unable To Join Any Kind Of Matches, "1 Player Queue"

My apex account was compromised and stolen back in 2024 via playstation network, and it took a long time for me to secure the PSN login details and be able to login to apex again. When I logged back in it was banned on EA for breaking TOS. 
I was able to work with the EA support team with getting the ban lifted, but as I logged back in when I try to join a game I get stuck in a "1 Player Queue" for what seems like hours, and this is for all types of games; Trios, Duos, Ranked and even firing range. I tried everything from checking for updates on both my Playstation and Apex Legends, checking and restarting my home internet settings, deleting and reinstalling. I was even able to create a secondary account to try to troubleshoot this further, and was able to que perfectly fine on the second account. 

So I went back to EA support and after multiple tickets and troubleshooting, changing network settings and trying different platforms the issue still persists. I am unsure on how to continue with this as I'm still unable to que on my account even after all of the steps and EA support confirming there were no bans or restrictions on my account. If I need to provide more details I can as I have all of the case numbers and steps I took and any other proof, I just want to get back into the game. 

Hey guys its been 7 months, just letting yall know I still can't play! Apex is dead anyways, EA support useless. Thanks <3

I'm sorry friend, they don't do anything to help this issue. If you wanna play you're kinda forced to make a new account. good luck