Hey huaiwumu,
From what I'm hearing, it'd definitely be worth checking the response to your most recent appeal.
It sounds like good news, thanks for the patience and persistence!
还希望服务条款团队能给我人工审核。所有证据均附上，完整版本可通过私信获取。感谢任何帮助！
还希望服务条款团队能给我人工审核。所有证据均附上，完整版本可通过私信获取。感谢任何帮助！
huaiwumu Sorry, but this cannot be handled on the forums as the only way to appeal the ban is by contacting the EA TOS Team.
Nearly 1 year has passed since my permanent ban on March 7, 2025, and I've exhausted all 3+ appeals with only automated "case resolved" responses. Penalty History briefly showed revocation months ago, but the in-game EAC ban persists and later reappeared—now it shows "No history" (latest screenshot attached). Hoping for escalation to manual review here.
Sudden power outage interrupted my session at an internet cafe.
When you use an Internet Cafe's service, you run the risk of a ban, (or even a hack), as you don't know who used the computers before you, who's on the network, etc.
Full evidence available via DM or email. Thank you for your help!
Personal information, (such as emails), also shouldn't be shared on the forums.
Midnight9746 Thank you again for the advice and quick response! I appreciate the security reminder – I've removed any personal info and all evidence is attached (redacted for privacy).
To clarify the cafe risk: EA anti-cheat logs show all sessions on March 7 used the **same IP** with normal activity (no cheat flags), matching a legitimate PC switch after power outage – not prior user compromise.
EA_David EA_Mari Could a community manager please review and escalate to ToS? Full unredacted logs available via DM.
Thanks for any assistance!
huaiwumu wrote:
Could a community manager please review and escalate to ToS?
huaiwumu wrote:
Bump – still hoping for ToS manual review of the attached EA logs (same IP normal sessions).
huaiwumu Unfortunately when a player gets banned, that player would need to contact the EA TOS Team themselves.
huaiwumu wrote:
Full unredacted logs available via DM.
huaiwumu wrote:
Evidence confirms false positive. Thank you!
Also, (as far as I'm aware of), when the EA TOS Team reviews your appeal, they should have a copy of the logs as well.
Midnight9746 Thank you for the info! Good to know ToS has the logs – my EA Data Request shows same IP normal sessions on March 7 (attached/redacted), confirming false positive PC switch, not prior compromise.
EA_David EA_Mari – Please escalate to ToS? 1,444h legit + purchases.
Appreciate it!
Community Manager
