1-Year Wrongful Apex Ban - EAC HWID False Positive (EA ID: huaiwumu)

Hey huaiwumu​,

If you've gone through the appeal process already, our Terms of Service team has indeed investigated this situation. When you create an appeal, the ToS team is the one with the tools and records to review a situation and whether a penalty may have been incorrectly applied.

To clarify - the responses you've received are not automated, though they may use templates in some cases to make sure they're providing consistent information to those in similar situations. Those would be sent by the actual Terms of Service member once they've performed the review. If you've had multiple appeals, those have been investigated by different members of the ToS team as well, to make sure a fresh set of eyes takes a look at any additional appeals beyond the first.

There is not an additional or alternate channel to have this escalated or reviewed further, as the team reviewing this would be the same ToS team you're able to reach via an appeal. If they have completed multiple reviews and declined to remove a penalty, I'm afraid that will be final and cannot be changed here or through other channels, sorry.