Forum Discussion

Seasoned Novice

1 month ago

Solved

1-Year Wrongful Apex Ban - EAC HWID False Positive (EA ID: huaiwumu)

Hello EA ToS Team, Respawn Support, and Community Managers (@EA_David, EA_Mari), Nearly 1 year has passed since my permanent ban on March 7, 2025, and I've exhausted all 3+ appeals with only autom...

anticheat

EA_Mako
1 month ago
Hey huaiwumu,

From what I'm hearing, it'd definitely be worth checking the response to your most recent appeal.

It sounds like good news, thanks for the patience and persistence!

huaiwumu

Seasoned Novice

1 month ago

Hey EA_Mako,

Thank you so much for your time, the detailed explanations, and for personally reviewing my case. I truly appreciate that the ToS team investigated it multiple times and ultimately recognized my concerns as valid and justified.

After the email confirmation and seeing "No history" in Penalty History, I was able to log back in and play Apex Legends again. It means the world to me as a player with over 1,444 hours of clean gameplay and investments in every Battle Pass and cosmetics.

Your help and the team's decision have restored my faith in the community. I'll continue playing positively and enjoying the game as before.

Thank you again — you're the reason I can keep enjoying Apex!

Best regards,