Hello. I have this modem router for about a month and for about a week now i have issues with about 45-70% packet loss on my games. My router is TD-W8961N from TP LINK.My router stats are: DOWNSTREAMUPSTREAM SNR MarginSNR Margin:9.511.5dbLine Attenuation:11.45.9dbData Rate:80051011kbpsMax Rate:89881020kbpsPOWER:21.28.6dbmCRC:10 I have seen the packetloss more on Apex Legends game. I dont see any packet loss with my old modem from another isp i had in the past (0% packetloss) but +20ping on my games.Things i talked and did on router so far by my own and with my isp:Swap the connection with my ISP from Interleaved to Fastpath (Interleaved ping on europe servers ~80-95, ping with fastpath ~63-77)Add port numbers for the game on port forward.Update to the latest firmware for this modem-routerTried to change the connection type from ADSL2+ to anything else but couldnt get internet workScreenshots of my settings so far:https://prnt.sc/rhps63https://prnt.sc/rhps6nIngame Screenshots:http://prnt.sc/rhpuc9 (TP link router)https://prnt.sc/rhpwjf (Old ISP router)I cant understand whats the problem. Isp send a technician on my home today and couldnt find why my router's have this amount of packet loss.

That answer is simple if the only change was the hardware.That router is not rated that highly online and people have been having similar issues.Get a new router, explain to your ISP to get a different router from them or if they dont have another one just buy one that is better.

@The_Tibber I made a post talking about exactly this here: https://answers.ea.com/t5/Technical-Issues/Massive-packet-loss-and-high-ping/m-p/8897398#M68190But nice job evading posts that explicitly provide all the details indicating a clear problem with the game and instead handpicking posts in which the problem can be blamed off on other things

For about a month, everything was working perfectly. Why should be now a problem?

@invslex "I dont see any packet loss with my old modem from another isp i had in the past (0% packetloss)"This is why it could be a problem.But you can try to do the following:https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/And try to flush your dns by:Open CMD (Admin) and type: “ipconfig /flushdns” (without the quotes).Press enter.

@EzyHawkHey, ty for the answer. Both routers running on the same ISP. Both routers have the same "ISP Settings" on the setup, i hard reset the TP Link like 5 times and test it with the "ISP Settings" that they gave me, its been a week that start those massive packet loss. I dont have clue what else i can do about it. Tried to flashdns many times in the past aswell.

Forum Discussion

invslex

5 years ago

50-70% Packet Loss On The New Router.

Hello. I have this modem router for about a month and for about a week now i have issues with about 45-70% packet loss on my games. My router is TD-W8961N from TP LINK.

My router stats are:

		DOWNSTREAM	UPSTREAM
SNR MarginSNR Margin	:	9.5	11.5	db
Line Attenuation	:	11.4	5.9	db
Data Rate	:	8005	1011	kbps
Max Rate	:	8988	1020	kbps
POWER	:	21.2	8.6	dbm
CRC	:	1	0

I have seen the packetloss more on Apex Legends game. I dont see any packet loss with my old modem from another isp i had in the past (0% packetloss) but +20ping on my games.

Things i talked and did on router so far by my own and with my isp:

Swap the connection with my ISP from Interleaved to Fastpath (Interleaved ping on europe servers ~80-95, ping with fastpath ~63-77)
Add port numbers for the game on port forward.
Update to the latest firmware for this modem-router
Tried to change the connection type from ADSL2+ to anything else but couldnt get internet work

Screenshots of my settings so far:

https://prnt.sc/rhps63

https://prnt.sc/rhps6n

Ingame Screenshots:
http://prnt.sc/rhpuc9 (TP link router)

https://prnt.sc/rhpwjf (Old ISP router)

I cant understand whats the problem. Isp send a technician on my home today and couldnt find why my router's have this amount of packet loss.

14 Replies

The_Tibber
5 years ago
That answer is simple if the only change was the hardware.
That router is not rated that highly online and people have been having similar issues.
Get a new router, explain to your ISP to get a different router from them or if they dont have another one just buy one that is better.
invslex
5 years ago
For about a month, everything was working perfectly. Why should be now a problem?
EzyHawk
Hero
5 years ago
@invslex "I dont see any packet loss with my old modem from another isp i had in the past (0% packetloss)"
This is why it could be a problem.
But you can try to do the following:
https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

And try to flush your dns by:
Open CMD (Admin) and type: “ipconfig /flushdns” (without the quotes).
Press enter.
invslex
5 years ago
@EzyHawkHey, ty for the answer. Both routers running on the same ISP. Both routers have the same "ISP Settings" on the setup, i hard reset the TP Link like 5 times and test it with the "ISP Settings" that they gave me, its been a week that start those massive packet loss. I dont have clue what else i can do about it. Tried to flashdns many times in the past aswell.
invslex
5 years ago
UOTRACE RESULTS FROM THE TROUBLESHOOT ASWELL:
The_Tibber
5 years ago
I do not know the longevity of this router, it may have over heated at some point causing reduced performance like other people have had.
and why would their be a problem now IF no settings have been changed on the router?
invslex
5 years ago
@The_Tibber I have no clue, it was on a table open and close to windows aswell, i have no idea if it got overheated.
invslex
5 years ago
Anyone else?
brickmortar
New Adventurer
5 years ago
The packet loss stats on the load screen are not reliable ignore them if your fine while playing
invslex
5 years ago
Well, it seems overall the router has the problem maybe something wrong with the specific one i got. Il return it back when the corona things pass away. Cant find any solution and tp link doesnt even respond to me.