50 Pack Apex Bundle Solution Incoming?

Hello everyone,

I just reported, which seems like an ongoing issue with opening the 50 pack bundle on Apex. After sometime explaining to the agent my issue

“I bought the 50 pack bundle on Apex using apex coins I bought and when I went to open the all 50 packs. I was given an error message stating there was a server issue. I tried repeating opening the packs but I was given the same error over and over again, so I restarted the game and when I opened the game I was missing all the 50 packs, missing the apex coins I bought the packs with and missing the legend tokens I used to “upgrade” the packs.”

I also explained to the agent that the spark bonus for opening packs didn’t increase or in this case didn’t fill up which indicates no pack were actually open.

Ultimately, my agent sent this message

“To check on this further we will report this problem to our team here, after collecting similar case examples from other players, this will be escalated to the Studio team for investigation.”

I urge you to continue to report this issue and if you know anyone else that has a similar issue to report the problem to support as well, so we can resolve this issue and get back the stuff we paid/earned.