a friends account lost all his progression over a year ago and we cant find it

This thread is not about me, but about my friend who I had been playing apex with since season 2, Alexmansan was his psn profile and he had 2 heirlooms + most battle passes bought from season 5 to season 12 as well as some event skins, when we both switched to PC around season 13, we waited for cross progression to happen to get all of our cosmetics on Steam (where both of us played), and when the CrossProg wave reached us around december 2023, I got all of my cosmetics and everything was smooth, but my friend had issues linking the (f2p) account he already had on pc with his (around 100 euros spent) ps4 one, something went wrong, and he never got his weapon and legend skins back, just the name of the account and 4000 apex coins for whatever reason, this demotivated him completely from coming back to a game he once couldnt stop playing for how much fun he had, because all of his progress from the past 4+ years was seemingly gone. We both took a hiatus from playing, but I still played and enjoyed the game from time to time by myself, until around a week ago, when Alexmansan was playing need for speed 2015, he realized he was using his old ea account linked to his mothers email, which was the same that contained his apex account with cosmetics back in his ps4 (btw he recently tried to log in to his ps4 account and it also had nothing). With hope, yesterday he reinstalled the game just to find a level 4 account with 0 skins or currency this time around, which made him officially give up on getting everything back, which was painful for me to see, since he really wanted to get back to playing the game regularly with all the changes implemented in the last 3 years and he meant it, so im begging for you guys at ea/respawn to help me find out if that account still exists or if I should give apex up as well. I will attach screenshots from both of his new empty accounts and a screenshot of the one we are looking for from a third party tracking website where it still exists. Im contacting you for him because hes not motivated to do anything about it, so I want to help him try to recover it as a friend even if he does not play afterwards. Hopefully someone who can help us sees this post and we can try to see what happened and hopefully find a solution. If so, reply to this if you need any of his data, such as his email, a way to contact him, or further proof of his old account and its contents, I will provide you with it as soon as I get it