First of all, I’ve been trying for two years, can you understand that? My account isn’t worth much, but I just want to appeal to get my account back. To get to the point, if I try to use the normal process and start an appeal directly in my penalty record, no matter what I do, it just shows ‘We encountered an error, unable to create a case,’ which means I can’t even send an appeal email. And no matter how much I search, I can’t find a customer service window. Don’t tell me it’s because I messed up the process, because like I said, I’ve been trying for two years, and I even tried logging into someone else’s account. As expected, I could start creating a case and could find a customer service rep. So from this, it can be concluded that it’s not my mistake that prevents me from appealing, and this isn’t just an isolated case. If you’re willing to investigate, or maybe you already know that it’s basically impossible to appeal with a NetEase 163 email, right?
