Forum Discussion

Newcomer

23 hours ago

Account data lost

I'm a long-time APEX player. I haven't played for a long time, and when I logged back in, I found my game data had been cleared

EA_Mako

Community Manager

22 hours ago

Hey Mozeko,

I've removed your follow-up post with the screenshots. Just a heads up, please be cautious and don't share purchase or account details here as these are public forums.

As far as the missing progress, do you remember roughly how long ago you started playing Apex? Based on the screenshots you had included, it seems it's been a few years at least - is that right? Usually when progress goes missing, it's either due to unlinking a platform or linking one to a different EA account, or logging into the wrong EA account itself.

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress and it will appear to have reset. Progress cannot be moved between different accounts.

Are there any other emails or EA accounts you may have used in the past?