Account miss
I have a problem with my Steam account in Apex Legends. When I logged in to EA, all my progress was deleted, and my account reverted to a new one, even though I paid for the account and played for ov...
Forum Discussion
EA_QueenBee
Community Manager
Community ManagerHey abu3zoz,
You mention that you "Logged in to EA". Do you mean that you unlinked you Steam from its original EA account and linked it to a new/different one?
Hi I don't know how to make a post on the forum but I am having the same problem I lost hours of my old progress from when I was playing on PS4 on the same email now all I'm getting is a blank account on PS5, I don't know what to do I spent a lot of time trying to see how to fix it but nothing seems to work my account is the same idk what to do
- EA_QueenBee
Hey Kkablant,
It sounds like you might be playing on the wrong account after all. There shouldn't be any issues going from PS4 to PS5 on the same account at all, unless you unlinked your PlayStation account and linked it to a new EA account.
Just to check, do you have any other PlayStation accounts that you might have used in the past? If so, could you try one of those?
i have his exact same issue on my ps4 i have hundreds of dollars on my account how do i get it back
- EA_QueenBee
Hey DaDa_Man83,
So you're also having issues with your progress missing? Did you unlink and relink your PlayStation acccount to a different EA account between you last playing and losing your progress?
I tried every account I had, none were it this one this is it how can you tell me it's not
- EA_QueenBee
It's just that most of the time when this issue crops up, this is the cause.
Unfortunatly we don't have the tools to look into accounts here on the forums, but our live support does. I'd reach out to them and ask them to check when exactly your account was added to this EA account and reference that to when you last played Apex before your progress was lost. We'll know for certain if it's an account linking issue or not then. 🙂
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