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chatfilme2335's avatar
12 months ago

Account not linked? Apex legends

Apex legends.so i have a xbox account that i have played in and am level 67 maybe and i played in it in my pc but disinstalled it 4 mounths later a came back but i played in steam i liked steam with my ea account but dident get any items or levels so i got back to ea but same my xbox account is liked but nothing help

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hey @chatfilme2335,

    Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.

    It looks like that may be what happened here, as this EA account hasn't launched Apex on Xbox at all and it's only recently accessed it on PC. You would need to re-link your platforms to their original EA accounts to try restoring access to any missing progress.

    If you have any issues re-linking your accounts please reach out to support so they can help get your platform account back to its original EA account.

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