Forum Discussion
EA_Mako
Community Manager
12 months agoHey @chatfilme2335,
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.
It looks like that may be what happened here, as this EA account hasn't launched Apex on Xbox at all and it's only recently accessed it on PC. You would need to re-link your platforms to their original EA accounts to try restoring access to any missing progress.
If you have any issues re-linking your accounts please reach out to support so they can help get your platform account back to its original EA account.