Forum Discussion

Starfoxgaming967's avatar
4 hours ago

Account Recovery Request – Lost Access to Email and Password

Hello,

I am contacting you because I have lost access to the email address and password associated with my account. The email on file is an older one that I no longer have access to, which is preventing me from receiving the verification code needed to update my account information.

My account usernames are notdreamgaming and StarFoxSupreme54 (previous PlayStation username). This account was linked to my Sony PlayStation 4 account, which I have also lost access to.

I would appreciate any assistance you can provide in helping me recover my account and update the email address associated with it. Please let me know what information or verification you need from me to proceed.

Thank you for your time and support.

Best ways to contact me by is listed below:

[CM - Edited to remove personal info]

2 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hey Starfoxgaming967​,

    I've edited your post to remove that email and phone number - please don't post any personal details here as these forums are public and visible to everyone. 

    Our support team can use those types of details and some additional account information to verify and update the account for you if you no longer have access to the email itself, however! 

    The steps on this page would typically help you update that information, but since you no longer have access to the email itself it'd be best to just scroll to the bottom for the Contact us option. An advisor will need to verify a few account details and should be able to work with you to get things updated from there. 

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