After purchasing the Ultimate Battle Pass+, the pass is downgraded

I am a player from China who has played Apex for over 4k hours on all accounts. After playing Apex 28 Season Update on PC Steam for 20 minutes, I used my Steam balance to purchase the Battle Pass Ultimate+and receive rewards. After logging into the game a few days later, I found that the Ultimate+Pass had changed to the Ultimate version and the variant skin had also been reclaimed. About a day later, I logged back into the game and found that the Ultimate Pass had been downgraded to the regular version purchased with 950 game currency. I contacted EA consultants four times but they couldn't solve the problem. They said there was no way to prove that I had purchased the Ultimate+Pass because they didn't see the rewards obtained in my account. I provided the purchase record of my Steam account details. They still don't recognize the receipt and transaction number that I purchased, so they asked me to communicate with Steam customer service, Steam customer service has been asking me to contact the EA team, but I feel powerless. Buyers are being passed around like football, and EA is just as irresponsible as Steam

These are the recent case numbers. If there are any Apex related responsible persons or supervisors, please help me Case #238134305 Case #238029124 Case #237953589

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