Forum Discussion

4 years ago

Solved

ANY MANAGERS HERE? UNLINK Deleted account/no access

Firstly before I discuss my issue, EA customer service has been trash so far and have treated me with such disrespect I am disguised with the company. Issue: I tried to play a game on my steam accou...

EA_Aljo
4 years ago
Hi there, @Agitated_Hamster

I definitely get the frustration, but we can't just auto-unlink accounts as this is incredibly damaging to the account. What you need to do is go through the account recovery process so an advisor can verify ownership of the account and update the email to your current one. To do that, you'll need to open a case with an advisor again here.

EA_Aljo

Community Manager

4 years ago

@Agitated_Hamster

This has to do with your EA account. Not your Steam account. The point of account verification is to prove ownership of the account. So, the owner should know the details being asked to verify they own it.

Agitated_Hamste

4 years ago

Incorrect, because I'm trying to connect my EA account to my steam account and you are wanting me to verify an EA account that's unrelated to both account. I can verify both account, but you are saying that I have to verify an account that's not mine in order to unlink MY OWN steam account. What doesn't make sense here? That makes zero sense

EA_Aljo
Community Manager
4 years ago
@Agitated_Hamster

In order to play our games through Steam, you need an EA account. Your EA and Steam accounts must be linked. To do that, account ownership verification needs to be passed for the EA account. We can't help with this over Answers HQ. You'll need to open a case with an advisor to verify ownership and update the email address on the EA account.
- Agitated_Hamste
  4 years ago
  And thats the problem...this is a very unique situation in which the Steam account holder is not the account holder of the EA account that was deleted. There needs be exceptions for this kind of situation.
  - b96b0a6783e6dd0
    4 years ago
    @Agitated_Hamster there doing the exact same thing to me i can never play apex again under my Xbox gamer tag that i spent years building because my son deleted the email he had linked to the ea. account now they expect me to fill tis out
    IP address (network where you play on):
    Date of birth (provided during account creation):
    One purchase on account and purchase date (month/year):
    Last 4 digits of credit card:
    Billing address:
    Phone number:
    and remember one wrong letter or number means a no go its ridiculous