Apex account blocking

Good afternoon!

I have a problem with blocking my account in the Apex Legends game, but I cannot challenge this decision, since there is not a single entry in the "Blocking History". That is why i am here.

The fact is that about two years ago my account was hacked and used as a bot (or something like that), downloading cheats on it and joining some kind of squad, apparently to raise its rating.

I found out about it only when I entered the game once again and saw that I was in another squad, received awards for games that I simply could not play. And when I tried to play with a friend, I was thrown off the server with a message like "Error, account banned".

If you can check the history of games, you will clearly see that those games were played from a different ip. Immediately after I logged in, I changed my password and linked two-factor verification. All this should probably be in the history of changes - I do not know how to prove that I am not lying.

My request is - could you please unban my account - because it is dear to me (there are a lot of games on it) and, if this is the only option, you can roll back all my achievements in the Apex game by making an absolutely empty account.