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HopsForPops's avatar
HopsForPops
Newcomer
15 hours ago

apex crashes when clicking continue in start up screen

I feel like ive tried everything at this point. removed and reinstalled the game twice. repaired the game on steam and EA countless times. tried to run the application as administrator. still crashes. please, any help would be greatly appreciated.

3 Replies

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    8 hours ago

    May I ask which platform you’re playing on? PlayStation or Xbox?

    When you mention that you’ve already tried everything, could you be a bit more specific about what troubleshooting steps you’ve tried so far?

  • Hi, sorry to hear you’re running into this. Please check the steps below:

    • Make sure your drivers are fully updated and installed correctly. You can also try rolling them back to see if that makes a difference. It’s extremely important to perform a clean driver reinstall using a tool such as DDU, as a standard reinstall often does not fully resolve driver-related issues.
    • Make sure your Windows version is fully updated.
    • Make sure you are not undervolting your GPU or modifying the graphics card clock speeds.

    Once the above is completed, you can try some of these workarounds found by the community for now:
    - Add the launch option -no_render_on_input_thread to your game's settings.
    - Remove Realtek drivers and let Windows install generic ones. Check here.
    - If you're using a sound card, make sure its drivers are updated (or disconnect it to check if it does something). Example here.
    - Disable virtualization and X3D Gaming Boost (or Intel Game Boost) in your BIOS, and set up power save mode.
    - Downgrading your motherboard BIOS to a previous version.

    Let me know how it goes. Thanks.

  • same for me i tried deleting the game and redownloading it, restart console, did basically everything 

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