On ps4 with Apex Legends, I cannot get past the main screen. It's just constantly trying and failing to load. I've tried everything and am currently reinstalling the game, but do not feel confident that it will work. What is going on?

As of yesterday, deleting and reinstalling the game has work. For now anyway.

Apex Infinite loading PS4 | EA Forums

16 Replies

EA_Kent
Community Manager
5 years ago
Hi @labellebri835,

Were you able to reinstall Apex Legends on your PlayStation? Are you still running into the same issue as before?

/Kent
labellebri835
5 years ago
As of yesterday, deleting and reinstalling the game has work. For now anyway.
EA_Kent
Community Manager
5 years ago
@labellebri835

Thanks for letting me know! I'm glad to hear it helped. 👍

/Kent
YoungSkywalker9
5 years ago
Unfortunately I have run into this problem on my ps4. It's been 4 days now and I've literally tried everything. When I connect with EA help we try everything as well. Not too sure what's going on, they said my account wasn't banned by or anything so why do I get this infinite loading screen then it just times out. Any help would be greatly appreciated. Going on 5 days now no apex ☹️
EA_Kent
Community Manager
5 years ago
Hi @YoungSkywalker93,

Are you getting a Code:Net error when this happens, or are you seeing a different message?

/Kent
SlimeTalk97
5 years ago
Same here I haven’t played on my account since the beginning of season 8
SlimeTalk97
5 years ago
Yes it keeps saying that for me it leaves me at the main menu
EA_Kent
Community Manager
5 years ago
@SlimeTalk97

Got it, thanks. This is actually an issue we've been tracking for some time. Some accounts are getting stuck with a Code:Net error when attempting to connect. The Apex Legends team has been investigating and working on getting it fixed, but right now I'm afraid I don't have a time frame on when it might be resolved.

We've been tracking the issue at this thread. I'd recommend keeping an eye out here for updates:

https://answers.ea.com/t5/Bug-Reports/Net-code-error-for-more-than-24-hours/td-p/9978727

Thanks for bearing with us while this is under investigation.

/Kent
benarsenalfan08
5 years ago
Hello, I have been busy (holiday) and decided to play apex when I came back. When I did, the game got ruined by the infinity loop. I loved the game since season 1 and I feel really sad that I can't play my favourite game anymore. My username is benarsenalfan089 and I have been playing lifeline since the beginning. Even with the new update it hasn't been working. Please could u do something for it
Thank you for your attention
MyPaperTiger
5 years ago
@benarsenalfan089

There's a PS4 user that found a work around to clear the rewards splash screen, which seems to be the cause of the issue for some people.

@boybusiness94 shared this in another thread:

Step 1: Change the datacentre to the last datacentre available

Step 2: click continue to the lobby

Step 3: smash the square button (PlayStation) until you get the rewards and whatever else screen and claim it all and it should put you into the lobby as normal.

I assume the "Select last datacentre on the list" was to select a datacentre to connect to that is physically as far as possible from your location to increase latency enough to break the loop cycle. Give it a try and see if it works for you.

Good luck!