I have not been able to play Apex for two weeks now. I have contacted the EA help over 20 times in these last two weeks and have received no help whatsoever. I am told to try troubleshooting solutions that do not work then after an hour of doing those troubleshooting solutions and I tell the helper none of it worked all they say is ‘The Game team has made it their priority to fix this but, for now you will have to wait. This is happening to other around the world.’ I have been hearing this since January 27, which means your game team doesn’t know how to fix this problem and are to afraid to say that. I am extremely frustrated because I have been playing this game since day one; I have more than 2000 wins, 30,000 kills and before this I was the #123 Horizon across all platforms. Since I have not been able to play for two weeks I have lost out on 2000+ kills 200+ wins and I dropped under #250 on horizon. All the money, time, effort and dedication I put into this game was easily taken away from me in a blink of an eye with no explanation to why it happened. After these two weeks it is clear that EA only cares about the money they make off of their players and not about the state of the game. What I have had to deal with is extremely unprofessional and I am not happy with the EA company. I EXPECT in game compensation for the time I have missed these two weeks. Attached is the error that I am receiving. I forgot to mention that I am able to play on my alternate accounts on the same PS4 and router/internet but not my main. Meaning I didn’t get to progress in ranked the last week of season 7 leaving me in D3, haven’t played the new season AND today I am missing the anniversary event. As a loyal customer to this game all I have to say is fix yourself servers and stop being greedy money *. Thank you!