Apex Legends Crash Log, Need Fix

Sorry to hear that you are having issues @FB_WolfOne.

Could you grab a DxDiag so that we can take a look at  your system: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

The more info we have the better we can help.

Darko

Hi Darko, 

I have attached the requested information.

One item to note: I had to roll back my graphics drivers to 416.94 due to constant game crashes in Apex due to what I would assume is an unrelated issue, "0887A0005 - DXGI_ERROR_DEVICE_REMOVED"

Thanks,

-W

Sorry for the late reply @FB_WolfOne.

The first thing that jumps out at me from your DxDiag is that your GPU drivers are from November of last year. I would suggest going ahead and checking for any updates and once done try playing again to see if the issue remains.

Darko

Hi Darko,

As I had already noted...I had to roll back my graphics drivers to 416.94 due to constant game crashes in Apex due to what I would assume is an unrelated issue, "0887A0005 - DXGI_ERROR_DEVICE_REMOVED".

That being said, the issue still remains.

Here is the updated dxdiag and apex crash info.

Thanks,

- W

The error you are seeing @FB_WolfOne  is one relating to your GPU, the best thing to do is a clean install of your GPU drivers. 

You also need to ensure that you:

• Turn on vsync
• Perform a clean bootbefore attemting to play the game
• Ensure you have power supply capable of meeting the demands of your hardware while it is under heavy gaming load
• Set all in game graphics settings to low in order to reduce the stress on your GPU.
• Set the high performance preset in your GPU control panel, as opposed to the high quality preset.
• Run your video card at stock speeds (memory and core). This is also important for players with factory overclocked cards. This will require some third party software such as EVGA Precision or MSI Afterburner etc.

Darko

same old garbage get banned everyday for leaving ranked games RESPAWN really needs to get their * together.  CONSTANTCRASHES~!

My problem is not that the game crashes. IT QUITS. I was dead, my team eliminated, not touching the keyboard or mouse, not doing anything and it just quits.

Checked the apex_crash.txt and its -not surprised- not even fresh, id didn't even create a crash log when it happened. 6:16ish PM. The file apex_crash.txt its from 22nd of march.

What the hell is going on with this game again? I am kind of free from crashes for a while now, but last two weeks, again started "crashing", but not really crashing just the game closes.

I don't see any error log in event viewer related to this, nor apex creating crash logs.

Just crazy man.

Is there a command line argument that would actually create some developer logs for troubleshooting? I mean come on EA this game is bleeding left and right, there just have to have some tool to log errors.